About this role
Company Profile
SoCal JCB is a highly successful, fast-growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.
Position Type: Full Time, Exempt
Minimum Qualifications
- Proven experience in inside sales
- Strong customer service skills and a customer-centric approach
- Excellent communication skills, both verbal and written
- Ability to multitask, prioritize, and manage time effectively
- Proficient in using CRM software and MS Office Suite
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
Preferred Qualifications
- At least 2 years of parts and/or service experience in the heavy equipment industry
- Bilingual – English and Spanish
Responsibilities
- The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
- This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales
- Respond to inbound sales inquiries via phone, email
- Make outbound calls to prospective and existing customers
- Identify customer needs and recommend appropriate equipment solutions
- Provide detailed product information, including features, benefits, and pricing
- Prepare and process sales orders accurately and efficiently
- Follow up on quotes and leads to convert them into sales
- Coordinate with the operations team to ensure timely delivery of equipment
- Build and maintain strong relationships with new and existing customers
- Handle customer complaints and concerns with professionalism and escalate issues when necessary
- Ensure high levels of customer satisfaction through excellent service
- Maintain accurate records of customer interactions and sales activities in CRM systems
- Provide regular sales updates to management
- Stay updated on product knowledge and industry trends
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers
Other facts
About JCB North America
JCB is a family company founded on October 23rd, 1945, and is now one of the world’s largest privately owned manufacturers of construction, agricultural and defense equipment, with 22 factories around the world.
JCB North America currently employs more than 1,000 people and operates out of its headquarters in Savannah, Georgia. JCB recently began work on a new $500 million factory in San Antonio, Texas, the biggest investment in its history. JCB’s North American division also has regional offices in Dallas, Texas; Santa Monica, California; and Miami, Florida. JCB manufactures a range of more than 300 products for customers in 150 countries.
JCB products include Loadall telescopic handlers, backhoe loaders, tracked and wheeled excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, aerial work platforms, rough terrain forklifts and Fastrac tractors.
For more information, visit www.jcb.com.
What you'll do
- The successful candidate will drive sales and build strong relationships with customers by handling sales inquiries and providing product information. Responsibilities include making outbound calls, processing sales orders, and ensuring customer satisfaction.
Ready to join JCB North America?
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