Company Profile

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 23 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose

We are seeking a strategic and analytical Sales and Operations Planning (S&OP) Manager to lead the integrated planning process for our North America construction equipment business. This role is pivotal in aligning demand forecasts with supply capabilities, optimizing inventory, and ensuring cross-functional collaboration to meet business objectives.

Position Type: Full Time, Exempt

Major Tasks, Responsibilities & Key Accountabilities

• Lead and facilitate the monthly S&OP process, ensuring alignment across Sales, Operations, Finance, and Supply Chain.
• Develop and maintain accurate demand forecasts using historical data, market trends, and input from commercial teams.
• Collaborate with manufacturing and procurement teams to align supply plans with demand forecasts.
• Identify gaps, risks, and opportunities in the supply-demand balance and recommend mitigation strategies.
• Drive continuous improvement in forecasting accuracy, inventory optimization, and service levels.
• Support new product introductions and phase-outs through integrated planning.
• Prepare and present S&OP dashboards and reports to senior leadership.

Key Performance Indicators (KPIs)

• Forecast Accuracy (%): Measure of how closely the forecast aligns with actual sales.
• Inventory Turns: Efficiency of inventory usage across product lines.
• Customer Service Level (%): Percentage of orders fulfilled on time and in full.
• Supply Plan Adherence: Alignment of actual production with planned supply.
• Excess & Obsolete Inventory (%): Value of inventory not aligned with demand.
• On-Time Delivery (OTD): Percentage of shipments delivered as scheduled.
• Working Capital Impact: Effectiveness of planning in managing inventory investment

Minimum Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field; MBA preferred.
• 5+ years of experience in S&OP, demand planning, or supply chain management, ideally in the construction equipment or heavy machinery sector.
• Strong analytical skills with proficiency in Excel, ERP systems (e.g., SAP, Oracle), and planning tools (e.g., Kinaxis, Anaplan, Netstock).

Preferred Qualifications

• Excellent communication and stakeholder engagement skills.
• Proven ability to lead cross-functional teams and drive consensus.
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus.

Knowledge, Skills, Abilities & Competencies

• Proficient in Microsoft Office software
• Comfortable in an in-person office environment
• Technical competence is a plus
• Must be customer service oriented, flexible, and have a high energy level
• Must have excellent follow-through skills
• Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings
• Must be open to domestic and international travel
• Desire and proven ability to learn and grow

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.