Company Summary

Gold Coast JCB is the JCB dealer for southeast FL with a strong commitment to be the best service department in the area. We are looking for a Service Advisor that want to grow their careers with a company that will support them and be proud of. Seeking a Service Advisor with strong diagnostic skills who can easily communicate with customers. Come grow with us.

Position Purpose

Reporting to the Service Manager, the Service Administrator is responsible for assisting Gold Coast JCB Service Manager on the daily administrative operation of the service department, as the JCB authorized dealer in the territory.

Position Type

Full Time, Non-Exempt

Major Tasks, Responsibilities & Key Accountabilities

• Initiates services and repairs by ascertaining performance problems and services requested.
• Verifies warranty and service contract coverage, developing estimates, writing repair Work Orders (WO), and maintaining customer rapport and records.
• Ascertains equipment problems and services by listening to customer’s description of symptoms, clarifying description of problems, checking equipment maintenance records, and examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer’s payment, including deductibles, taxes, etc.
• Prepares repair Work Orders (WO) and make sure that tech have submitted detailed description of symptoms, problems, and causes discovered, as well as repairs and services required.
• Assist Service Manager to enter WO into service database system.
• Maintains customer rapport by explaining estimates and expected return of equipment, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Maintains equipment records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, by exploring opportunities to add value to job accomplishments.
• Process and closes service WO.
• Record payments on repairs
• Review and process invoices
• Apply warranty and credit notes
• Perform month end closing functions as required per Service Manager

Minimum Qualifications

• Bilingual (English / Spanish)
• High school diploma, GED, or equivalent
• AA in a business or technical field strongly preferred
• 3-plus years of experience in a service advisor role strongly preferred
• Previous customer service experience
• Equipment or vehicle Maintenance knowledge strongly preferred

Knowledge, Skills, Abilities & Competencies

• Experience in CDK Global dealership software
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision
• Detail oriented and thorough
• Proficiency with MS Office programs, especially with Excel
• Effective verbal and written communications skills.

While performing the duties of this job, the employee is regularly required to:

• Ability to stand and walk with frequent lifting, guiding and/or carrying of lightweight materials and equipment.
• Ability to twist upper body frequently, bend at waist, kneel, crouch and negotiate uneven surfaces.
• Ability to walk around equipment on the lot and service shop area
• Fluently communicate by speech and hearing in person, by phone, or email in English and Spanish

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non- discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED

JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.