About this role
Are you ready to lead service operations for a global leader in food processing solutions?
As a Field Service Manager – DACH, you will play a pivotal role in driving customer satisfaction, managing service teams, and ensuring operational excellence across the district. Based in Bad Iburg, Germany, you’ll oversee two service teams—our Legacy ALCO service team and our Legacy JBT Freezer team—supported by experienced team leaders. As JBT Marel continues to integrate legacy organizations, you will be at the forefront of shaping a unified, customer-focused service culture across the PF EMEA region.
What you’ll be doing
- Lead, manage, and develop two field service teams to deliver exceptional performance and customer service.
- Oversee daily service operations including scheduling, dispatching, and contract management.
- Drive service revenue growth while managing operational costs effectively.
- Collaborate closely with other districts in the DACH region to align service strategies.
- Partner with sales and engineering teams to identify opportunities for service improvements and new business.
- Build and maintain strong customer relationships, ensuring satisfaction and trust in JBT Marel services.
- Ensure all service activities comply with company policies and safety standards.
- Analyze service data and performance metrics to identify trends and implement improvements.
- Provide technical guidance and support to both technicians and customers when required.
- Manage service parts and tools inventory to optimize availability and cost control.
About You
You are an experienced service leader with a proven ability to manage technical teams and deliver results in a customer-driven environment. You bring strong leadership, communication, and problem-solving skills, with the ability to balance operational excellence and customer satisfaction.
You’ll bring:
- Fluency in German and English; Dutch is a plus.
- A Bachelor’s degree in Business Administration, Project Management, Engineering, or related field (relevant experience may substitute).
- 5+ years’ experience in service management, ideally in the industrial food equipment industry or related field.
- Demonstrated success in team leadership and people development.
- Strong customer relationship management skills.
- Analytical and problem-solving mindset with experience in service reporting and KPIs.
- Ability to manage multiple priorities and adapt to a changing business environment.
- Proficiency in Microsoft Office Suite and service management software.
What’s in it for you?
At JBT Marel, you’ll find more than just a job – you’ll find a career where you can make a lasting impact:
- A competitive salary and benefits package.
- Professional growth and development opportunities in a global company.
- A dynamic, supportive, and collaborative work environment.
- The chance to make a significant impact on our service operations and customer satisfaction in the DACH region.
Who are we
JBT Marel is a global leader in advanced food processing solutions. We deliver high-quality machinery and services to help food and beverage companies maximize efficiency, reduce downtime, and achieve sustainable growth. With a strong heritage and an eye toward innovation, we are uniting legacy organizations into one customer-focused service team dedicated to shaping the future of food.
Interested?
If you’re ready to lead our service teams and help us deliver outstanding value to customers across the DACH region, we’d love to hear from you!
- Apply today by submitting your CV and cover letter to: [email protected]
- Learn more about us: https://www.marel.com
- Follow us on LinkedIn: https://www.linkedin.com/company/jbtmarel
Join us – and let’s create something extraordinary together!
#LI-CM1
Other facts
About JBT Marel
JBT Marel is a leading global provider of integrated technology, equipment, software, and services to the food and beverage industry. Driven by a singular purpose—to transform the future of food—we empower businesses to stay ahead in a rapidly evolving market.
Whether you operate in animal protein, plant-based products, fresh produce, ready meals, beverages, or beyond, we’re here to work with you. We combine transformative technology, applied knowledge, and holistic thinking to solve your most pressing challenges and support your most ambitious goals.
JBT Marel unites JBT and Marel, two pioneering companies with complementary strengths. With our combined portfolios, we’re exceptionally well-equipped to provide you with precisely the solutions you need. And with a global team of talented professionals and a presence in over 30 countries, we offer a world of expertise and service excellence.
Guided by sustainability and working in close partnership, we’re here to help you make a meaningful difference. Together, let’s transform the future of food.
*The JBT Marel trademark is current undergoing registration and in some jurisdictions may already be registered. We reserve all rights in connection with enforcement and protection of our trademark.
What you'll do
- Lead and manage two field service teams to ensure exceptional performance and customer service. Oversee daily operations, drive service revenue growth, and maintain strong customer relationships.
Ready to join JBT Marel?
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