About this role
Position Summary
The Manager Field Service is responsible for leading the local field service team, ensuring all service demands are fulfilled with excellence and fully aligned with global processes and regional/divisional strategies. This role ensures team capability, process discipline, and a strong customer experience through effective execution and continuous team development.
Main Responsibilities
Lead and manage the Field Service team, ensuring high performance, KPI alignment, and adherence to global processes.
Ensure installations, planned maintenance, repairs, emergency support, and special projects are delivered on time, within budget, and with complete reporting.
Maintain and update the skills matrix, identifying gaps and creating development plans for short and long-term needs.
Oversee Health & Safety (HSE) training, compliance, accident investigations, and reporting.
Monitor and ensure proper use and maintenance of tools, test equipment, vehicles, and company assets.
Conduct team communication meetings, performance reviews, and manage HR actions such as hiring, promotions, development plans, and disciplinary measures.
Ensure fast and accurate reporting of all service activities to support timely invoicing, cost allocation, statistics, and product/service improvement.
Support field engineers on-site when required and represent the company professionally during customer visits.
Collaborate with regional, divisional, and global teams and with Innovation for new product introductions and technical alignment.
Manage service escalations, ensuring effective communication and minimal customer impact.
Travel frequently as required.
Skills & Competencies
Strong leadership, team management, and employee motivation.
Effective decision-making and ability to manage priorities and deadlines.
Excellent communication and stakeholder management skills.
Strong understanding of field service operations and customer satisfaction principles.
Ability to quickly learn company products, technologies, and internal processes.
Education & Experience
Degree in Mechanical or Electrical Engineering (or equivalent experience).
Proven experience in Field Service Management, preferably in equipment/software manufacturing; food industry experience is a plus.
Advanced proficiency in English (written and spoken).
Previous experience in team leadership.
Resource management training is an advantage.
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Other facts
About JBT Marel
JBT Marel is a leading global provider of integrated technology, equipment, software, and services to the food and beverage industry. Driven by a singular purpose—to transform the future of food—we empower businesses to stay ahead in a rapidly evolving market.
Whether you operate in animal protein, plant-based products, fresh produce, ready meals, beverages, or beyond, we’re here to work with you. We combine transformative technology, applied knowledge, and holistic thinking to solve your most pressing challenges and support your most ambitious goals.
JBT Marel unites JBT and Marel, two pioneering companies with complementary strengths. With our combined portfolios, we’re exceptionally well-equipped to provide you with precisely the solutions you need. And with a global team of talented professionals and a presence in over 30 countries, we offer a world of expertise and service excellence.
Guided by sustainability and working in close partnership, we’re here to help you make a meaningful difference. Together, let’s transform the future of food.
*The JBT Marel trademark is current undergoing registration and in some jurisdictions may already be registered. We reserve all rights in connection with enforcement and protection of our trademark.
What you'll do
- The Field Service Manager is responsible for leading the local field service team and ensuring service demands are met with excellence. This includes managing installations, maintenance, and repairs while ensuring compliance with global processes and strategies.
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