About this role
With JBT Marel’s continued growth, we’re looking for a Customer Support Coordinator to join our Service Business Team. This role can be located either in Warsaw (PL) or Lichtenvoorde (NL).
In this role, you will be the key customer representative and primary point of contact for customer enquiries and requests. Your main responsibility is to provide best-in-class customer service from the initial contact through to the successful fulfillment of the customer’s request. You will achieve this by actively engaging with customers and proactively communicating throughout their journey.
Main Tasks
- Receive and process customer requests for service and spare parts
- Pro-actively identify opportunities to sell service solutions, spare parts, modifications and upgrades
- Close dialogue with customer to understand needs and urgency of requests
- Gather information, prepare and communicate quotations for service solutions and spare parts
- Follow up on outstanding quotations and processes order confirmations from customers
- Register service requests and check entitlements
- Answer the request when possible, and when needed direct the request to the right function in Marel
- Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled
- Ensure the customer is totally satisfied by engaging strongly with him through customer journey
Skills & Abilities
- Excellent communication skills and ability to work in a multi-discipline team environment
- Knowledge of Microsoft Office package
- A naturally outgoing individual with a profound ability to interact with customers and teams alike
- Ability to build trust and lasting relationships with the customers
- A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals
- Excellent communication skills in Polish and English are a must – Hungarian or/and Ukrainian is a plus
- At least basic technical skill and experience, ability to discuss basis technical issues (mechanical, electrical, electronic etc…)
About JBT Marel
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the leading partner in solutions for a sustainable food industry. At its core, our vision emphasizes partnership, inspiring JBT Marel to deliver exceptional, end-to-end service that fosters customer trust.
- Our values show who we are at our best. As we Serve with integrity – Create with collaboration – Grow with excellence – Advance with innovation
- We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
- We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
- We encourage development ensuring new experiences and challenges at JBT Marel to feed your growth!
- Benefits: Salary will be dependent on candidate location and profile i.e. country of residence - details relating to the amount of holiday including bank holidays, healthcare benefits, pension will be shared directly with applicants.
Interested?
If this sounds like the right opportunity for you, please do not hesitate to click on “Apply” and include your resume!
Join us. Shape the future. Start at JBT Marel.
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Other facts
About JBT Marel
JBT Marel is a leading global provider of integrated technology, equipment, software, and services to the food and beverage industry. Driven by a singular purpose—to transform the future of food—we empower businesses to stay ahead in a rapidly evolving market.
Whether you operate in animal protein, plant-based products, fresh produce, ready meals, beverages, or beyond, we’re here to work with you. We combine transformative technology, applied knowledge, and holistic thinking to solve your most pressing challenges and support your most ambitious goals.
JBT Marel unites JBT and Marel, two pioneering companies with complementary strengths. With our combined portfolios, we’re exceptionally well-equipped to provide you with precisely the solutions you need. And with a global team of talented professionals and a presence in over 30 countries, we offer a world of expertise and service excellence.
Guided by sustainability and working in close partnership, we’re here to help you make a meaningful difference. Together, let’s transform the future of food.
*The JBT Marel trademark is current undergoing registration and in some jurisdictions may already be registered. We reserve all rights in connection with enforcement and protection of our trademark.
What you'll do
- The Customer Support Coordinator will act as the primary point of contact for customer inquiries and requests, ensuring best-in-class customer service. Responsibilities include processing service requests, preparing quotations, and maintaining customer satisfaction throughout their journey.
Ready to join JBT Marel?
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