Technical Service Representative
full-time•United States
About this role
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dream Maker and more.
With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to consumers across our many brands.
The Technical Service Representative is responsible for providing outstanding customer service to dealers and service centers. This crucial role involves promptly and effectively addressing phone inquiries pertaining to various technical aspects, including but not limited to troubleshooting advice, detailed part information, specifications, and any other related inquiries. By consistently delivering accurate and helpful information, the Technical Service Representative ensures customer satisfaction and contributes to the overall success of the organization.
Preferred work locations : Chino, CA or Lake Mary, FL
SPECIFIC RESPONSIBILITIES
- Manage a large number of inbound phone calls from dealers and Field Service Technicians. Assisting in problem analysis, troubleshooting, providing part numbers and product specifications.
- Troubleshoot electrical components 240V.
- Provide clear and concise verbal guidance on the process of repairing spas and the installation of accessories.
- Provide customers with information about the duration, status, and terms of warranties for different products, using the relevant serial numbers..
- Responsible for promptly and accurately addressing e-mails received in our technical queue.
- Providing support for SmartTub, including assisting with pairing, troubleshooting, and resolving a wide range of issues.
Compensation $21 hr. + depending on experience
- Must have experience with Electronics/ Internet of things (IOT)
- Must have Trade Schooling or Tech School experience (Engineering classes preferred)
- Minimum of two (2) years’ experience in a product-based customer support function. Preferred experience would be in the spa, pool, plumbing or electrical and home improvement industry.
- Working knowledge of mechanical components, electrical troubleshooting and product repairs within the pool and/or spa industry.
- Proficient in utilizing Windows-based computer applications.
- Ability to work both collaboratively and independently with little or no supervision
- Strong verbal and written communication skills, bilingual in Spanish
- Fully Remote
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
What you'll do
- The Technical Service Representative is responsible for providing outstanding customer service to dealers and service centers by addressing technical inquiries. This includes troubleshooting, providing part information, and ensuring customer satisfaction.
About Jacuzzi Group
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dimension One Spas, ThermoSpas, Dream Maker, Sun & Soul, Sunrise Spas, Vortex Spas, and more.
With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to consumers across our many brands. Our products are available globally, with our primary customers being specialty, big-box, and internet retailers, including The Home Depot, Ferguson, Costco, and Build.com. We also sell directly to consumers, builders, plumbers, and installation service providers through our network of thousands of independent authorized dealers.
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Frequently Asked Questions
What does a Technical Service Representative do at Jacuzzi Group?
As a Technical Service Representative at Jacuzzi Group, you will: the Technical Service Representative is responsible for providing outstanding customer service to dealers and service centers by addressing technical inquiries. This includes troubleshooting, providing part information, and ensuring customer satisfaction..
Is the Technical Service Representative position at Jacuzzi Group remote?
The Technical Service Representative position at Jacuzzi Group is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Service Representative position at Jacuzzi Group?
You can apply for the Technical Service Representative position at Jacuzzi Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.