• Assist in ticket sales, including handling in-person, phone, and online reservations.
• Provide excellent customer service, answer patrons' questions, and assist with ticketing inquiries.
• Resolve customer issues and concerns in a professional and timely manner.

• Assist in the preparation and maintenance of ticketing records and reports.
• Maintain accurate customer databases and patron information.
• Support the Box Office Manager in financial reconciliation and accounting tasks.

• Assist in the management of box office operations during events, ensuring smooth and efficient entry for patrons.
• Oversee will-call and ticket pickup procedures, including staffing will-call as needed.
• Help ensure ticketing software and hardware are functioning properly.
• Cover operations of the box office and will call on performance days.

• Oversee and implement group sales strategies to drive ticket revenue.
• Collaborate with the marketing team to promote group ticketing options and outreach efforts.
• Track group sales performance and maintain accurate records of transactions.
• Provide excellent customer service to group leaders, ensuring a seamless booking process and a positive experience.

• Collaborate with marketing and communications teams to provide information on ticket sales, availability, and promotions.
• Communicate with patrons regarding event details, changes, and special instructions.
• Monitor and track patron communications from the box office email and ensure responses within 24 hours.
• Manage the remote call center in all functionality.

• Work closely with the Box Office Manager and other festival staff to ensure the overall success of the festival.
• Assist in training and supervising seasonal box office staff.

Qualifications

• Previous experience in box office management, group sales, or a related field is a plus.
• Strong customer service and interpersonal skills.
• Proficiency in using ticketing software and computer applications.
• Excellent organizational and multitasking abilities.
• Attention to detail and strong numerical skills.
• Ability to work in a fast-paced and high-pressure environment.
• Availability to work evenings, weekends, and holidays during the festival season.

• Tessitura ticketing experience is desirable
• A valid driver’s license preferred
• Previous CPR/First Aid certifications are a plus; Jacob’s Pillow will provide additional certification training.

• Office setting: Remaining in a stationary position for extended periods, moving within the office space as necessary. Shared working space with others in close proximity. 
• Working regularly in wooded areas with exposure to native wildlife including, but not limited to, rodents, ticks, and mosquitos.
• Working regularly outdoors in all weather conditions including inclement weather. 
• Working a 6-day work week including early mornings, late evenings, and weekends.
• Moving equipment up to 50 lbs alone or with assistance.
• Moving through and between multiple locations throughout the entire campus including over uneven terrain.