About this role
Department: Communication & Outreach
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Per-Diem, Flexible Hours
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.
Summary
The position serves as a resource for patients interested in services such as bariatric, cardiovascular, and maternity care, helping them navigate scheduling, consultations, and next steps. The position is responsible for promoting patient engagement, supporting smooth care transitions, and representing Jackson Health System as a knowledgeable and compassionate ambassador.
Responsibilities
Contact patients who have shown interest in Jackson Health System services via phone, email, or text.
Provide information about relevant service lines (e.g., bariatric, cardiovascular, maternity) and answer basic questions.
Assist patients with scheduling consultations or connecting with care coordinators.
Document patient interactions, feedback, and next steps in designated systems.
Collaborate with clinical and administrative teams to ensure smooth transitions in care.
Serve as a knowledgeable and compassionate ambassador for Jackson Health System.
Support Jackson's mission by reinforcing patient trust and engagement.
Maintain professional standards of confidentiality, respect, and communication.
Perform all other related job duties as assigned.
Experience
Previous clinical nursing experience at Jackson Health System required.
Education
Associate's degree in nursing or graduation from an accredited LPN program is required.
Credentials
- Valid Florida RN or LPN license is required.
- American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment. Must meet and maintain current all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Other facts
About Jackson Health
Jackson Health System does more than make a difference in the lives of our patients- we offer a culture of innovation, exceptional care, mutual respect and teamwork for our employees. With more than 9,000 professionals, we offer opportunities for those seeking an exciting, challenging and life-changing career. At Jackson, we are committed to our employees, just as they're committed to our patients and families.
What you'll do
- The Patient Engagement Liaison serves as a resource for patients interested in various services, helping them navigate scheduling and consultations. They promote patient engagement and represent Jackson Health System as a knowledgeable ambassador.
Ready to join Jackson Health?
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