Continuous Improvement Technician
full-time•Cleveland
About this role
Position Summary
The Continuous Improvement Technician provides coordinated support across Continuous Improvement, Quality, Engineering, and R&D. The role is responsible for maintaining documentation, supporting product testing, preparing Engineering Change Requests (ECRs), updating CAD documentation, performing trailer cube-out calculations, and providing accurate data for product and process improvement initiatives.This position ensures product documentation, quality reporting, and engineering information are accurate, organized, and up to date.
Essential Duties and Responsibilities
1. Engineering & CAD Support
• Create, revise, and maintain CAD drawings for components, small assemblies, layouts, and engineering documentation.• Support Engineering and R&D with measurements, data collection, part identification, and documentation updates.
• Maintain drawing revision control, file organization, and document traceability.
• Assist in preparing documentation for engineering evaluations, early builds, and prototype reviews.
• Prepare, submit, and track Engineering Change Requests (ECRs), ensuring accuracy and complete supporting documentation.
2. Quality & Testing Documentation Support
• Collect, organize, and document all product test results according to established procedures.• Ensure test documentation is accurate, complete, and properly submitted to Quality and leadership.
• Standardize and maintain testing reports, ensuring they are audit-ready.
• Track corrective actions and document changes resulting from test or audit findings.
• Provide Quality with data required for investigations, root cause analysis, and compliance documentation.
3. Documentation & Data Management
• Maintain structured and organized documentation for parts, frames, mechanisms, BOMs, cost sheets, specifications, and testing data.• Update and maintain Bills of Materials (BOMs), part lists, technical documents, and revision logs.
• Ensure documentation changes are properly recorded and communicated to relevant stakeholders.
• Support internal documentation audits and assist with document-control processes.
4. Trailer Load (“Cube-Out”) Analysis
• Calculate trailer load capacity (“cube out”) for production units based on dimensions and stacking patterns.• Develop and maintain cube-out calculation templates for multiple trailer types and shipping lanes.
• Evaluate dimensional or packaging changes that affect trailer utilization.
• Provide analysis to CI, Engineering, and Shipping to improve trailer efficiency and reduce freight waste.
5. Cross-Department Technical Support
• Learn and maintain working knowledge of motion and stationary furniture components, including motors, lifts, mechanisms, and linkages.• Assist CI, Engineering, Quality, and R&D during prototype builds, trial runs, and change implementation.
• Provide documentation, measurement, and verification support during engineering updates and ECR execution.
• Serve as a flexible technical resource that can be deployed across multiple departments as needed.
6. Continuous Improvement Support
• Assist CI with data collection, documentation updates, and administrative tasks for CI projects.• Support the development of standard work, workflow documentation, visual aids, and other CI materials.
• Identify documentation gaps, process waste, and improvement opportunities.
• Support CI-led root cause analysis and change implementation.
Required Skills and Abilities
• Proficiency with CAD software (AutoCAD, DraftSight, or equivalent).• Strong documentation and record-keeping skills.
• Proficient in Microsoft Excel for data entry and analysis.
• Ability to read and interpret engineering drawings and specifications.
• Mechanical aptitude; ability to understand parts, components, and assemblies.
• Strong attention to detail and accuracy in documentation.
• Ability to manage multiple tasks in a fast-paced, cross-functional environment.
• Effective communication skills across CI, Engineering, Quality, R&D, and Production.
Education and Experience Requirements
• CAD experience required.• Experience supporting Quality, Engineering, CI, or R&D (documentation and reporting) preferred.
• Experience with ECR processes, configuration control, or document management systems preferred.
• Furniture or manufacturing experience beneficial but not required.
• No degree required; technical competency and documentation accuracy are prioritized.
Physical Requirements
• Ability to lift up to 80 lbs and frequently move items up to 45 lbs.• Must be able to work in shop, test lab, and production-adjacent environments when required.
• May require standing, walking, bending, or handling components and tools.
Work Schedule
Monday–Friday, with overtime as required during testing, audits, product builds, or engineering launches.What you'll do
- The Continuous Improvement Technician supports Continuous Improvement, Quality, Engineering, and R&D by maintaining documentation, supporting product testing, and preparing Engineering Change Requests. They also perform trailer cube-out calculations and provide data for product and process improvement initiatives.
About Jackson Furniture Ind.
Born in 1903, Mr. W. Ray Jackson left very humble beginnings in Cleveland, TN at age 16 to set out on his own. After working for several years in an auto assembly plant in Ohio, he returned back South to Tennessee to try the chair upholstery business. After quickly learning the upholstery craft, he took the $30 in his pocket - ALL he had left after the banks closed during the Great Depression - and started Jackson Furniture Company. The business grew and grew with expanded factories and more people hired and put to work. His $30 gamble paid off as by the 1970s he had over 1.3 million square feet of furniture manufacturing space in TN, MS, TX, and FL - and now held one of the largest family owned furniture enterprises in the USA.
His greatest turning point was determining that assembly line production of Platform Glider Recliners was the key to a "comfortable America". He took his knowledge from the automobile industry and applied it to Chair/Glider production. These same techniques are still used every day in our plants as the culture still thrives under 3rd generation leadership.
Mr. Jackson would often comment that much of his success came from good old-fashioned hard work, and a dedication to giving employees an opportunity to "better themselves".
Today, Jackson Furniture Industries remains focused in the USA. We have 6 factories and over 1,500 dedicated employees and vendors committed to producing the most comfortable and longest lasting furniture that money can buy.
At Jackson Furniture, we are investing in our plants and doing everything we can to remain a trusted, strong and competitive employer in the U.S. We are extremely proud of our roots and we look forward to providing you with American-made comfort and quality for many more years to come!
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Frequently Asked Questions
What does a Continuous Improvement Technician do at Jackson Furniture Ind.?
As a Continuous Improvement Technician at Jackson Furniture Ind., you will: the Continuous Improvement Technician supports Continuous Improvement, Quality, Engineering, and R&D by maintaining documentation, supporting product testing, and preparing Engineering Change Requests. They also perform trailer cube-out calculations and provide data for product and process improvement initiatives..
Is the Continuous Improvement Technician position at Jackson Furniture Ind. remote?
The Continuous Improvement Technician position at Jackson Furniture Ind. is based in Cleveland, Tennessee, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Continuous Improvement Technician position at Jackson Furniture Ind.?
You can apply for the Continuous Improvement Technician position at Jackson Furniture Ind.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.