This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Care Specialist

Company Description: Well-funded healthtech platform

Job Description:
You will act as a primary point of contact for users navigating a personalized wellness journey, providing high-touch support and guidance to help them achieve their goals. This role involves bridging the gap between digital tools and real-world health outcomes by delivering empathetic, high-quality assistance while collaborating with internal teams to improve the member experience.

Location: London, UK

Why this role is remarkable:

• Join a rapidly scaling organization at the intersection of data science and personalized wellness, offering significant career development opportunities.

• Backed by top-tier VCs, the company is expanding its global footprint and leading innovation in a high-growth consumer health sector.

• Work in a mission-driven environment where your daily interactions directly impact user health outcomes and influence future product features.

What you will do:

• Provide high-touch support to members via digital channels, ensuring they receive timely and empathetic guidance on their journey.

• Act as a member advocate by identifying pain points and collaborating with product and engineering teams to enhance the platform.

• Maintain a high standard of service quality while navigating complex user inquiries and fostering long-term member engagement.

The ideal candidate:

• Proven experience in a customer-facing or support role within a fast-paced environment, preferably in tech or wellness.

• Exceptional communication skills with the ability to translate complex information into clear, actionable advice for a diverse audience.

• A proactive problem-solver who thrives in a collaborative setting and is passionate about improving user experiences through empathy and data.

Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps
Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.