This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Care Specialist

Company Description: VC-backed health and wellness SaaS

Job Description:
You will act as the primary voice for a scaling platform, supporting global professionals as they manage and grow their businesses. By handling real-time inquiries and troubleshooting technical hurdles, you will directly influence user satisfaction. Your insights will bridge the gap between user feedback and product development to drive continuous platform improvement.

Location: London, UK

Why this role is remarkable:

• Join a well-funded scale-up at a pivotal growth stage with significant market traction.

• Work in a vibrant Soho-based office with a hybrid schedule and a high-trust culture.

• Benefit from unique perks including unlimited holiday and a clear path toward CX leadership.

What you will do:

• Manage high-volume inquiries via live chat and email to resolve complex user issues.

• Proactively identify platform usage patterns to provide strategic insights to the product team.

• Help create scalable support resources including help center content and automated workflows.

The ideal candidate:

• Proven experience in a customer-facing role such as SaaS support, hospitality, or retail.

• Exceptional written communication skills with a human, empathetic, and non-robotic tone.

• A proactive mindset with the ability to prioritize tasks in a fast-paced environment.

Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps
Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.