Operations Manager

SUMMARY

The Branch Operations Manager position is responsible for managing the day-to-day operations of a branch facility. Operations activities may include, but are not limited to, customer services; inside sales; inventory management; equipment maintenance; purchasing; shipping/receiving; dispatching; safety; facility maintenance; and records management. The position manages branch staff, excluding sales staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assure accuracy on rental and miscellaneous billing documents.
• Review accounts payable invoices and approve payment.
• Review new customer credit applications and assist with collection efforts.
• Ensure required customer insurance certificates are obtained.
• Meet daily with sales and shop personnel to discuss upcoming orders and equipment demands.
• Take physical inventory of rental and sales equipment and balance weekly.
• Complete quarterly lease/tub audit.
• Resolve issues regarding lost, stolen, or missing units.
• Process damage bill backs to customers.
• Field and resolve customer complaints.
• Report daily activity (number of ins and outs, units repaired) and print daily reports (utilization, out of services, yard check).
• Process new inventory, monitor quality control of repairs and inspections, and maintain hardware/software.
• Recruit, hire, train, discipline/terminate and supervise branch employees.
• Assist rental coordinator as needed.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for the management and supervision of branch employees.  May directly perform all or most activities listed above or accomplish activities through a staff of operations personnel which may include operations managers, assistant operations mangers, rental coordinators, accounts payable/receivable clerks, service manager, shop clerk, shop foreman, mechanics, equipment inspectors, and truck drivers.

Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

A degree from an accredited 4-year university or equivalent combination education and work experience is a must.

OTHER SKILLS AND ABILITIES:

• Strong work ethic and a desire to succeed.
• Excellent communication skills, both oral and written.
• Attention to detail and highly organized.
• Proficient in Word, Excel, Outlook, and databases.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.   Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.   Ability to apply concepts of basic algebra and geometry. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee regularly is required to sit.   The employee is frequently required to talk or hear; use hands to finger, handle or feel; and to reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.   Must operate equipment such as phone, computer, copy machine, fax machine, fork truck, yard goat, hand tools, and refrigerated trailers.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

The candidate must be able to pass a pre-employment background check.

Mckinney Trailers is an Equal Opportunity Employer.