JT
Heavy Equipment Service Field Dispatch
full-time•Houston•$0k - $0k
About this role
NED, LLC. is a large heavy equipment dealership with over 30 years of industry experience in equipment sales, rentals, and customer support. Through mergers and acquisitions, NED, LLC. has grown through multiple acquisitions of independent heavy equipment dealerships, including Four Seasons Equipment, MAY-RHI, Earthmovers Construction Equipment, Richardson Service 1991, Inc., Grove River Machinery, and L & N Supply Company Inc. Today the company is re-branded under one unified name, NED – National Equipment Dealers.
Work Schedule: Full time, Monday - Friday 7am - 5pm
Pay: $24 to $27/ Hour
Additional Incentives: Tuition Assistance Program, Boot Allowance, Prescription Safety Glasses Benefits program.
401K: 60% Employer match up to 10%
Benefits: Medical, Dental, and Vision Insurance, company-paid long term & short-term disability, company paid life insurance, and many other programs available
Referral Program: You can earn up to $2,000 by participating in our employee referral program.
Time Off Policies: Personal/Sick/Discretionary, Vacation, Holiday Pay, Bereavement Pay, Jury Duty Pay.
Qualifications
A successful field service dispatcher for heavy equipment needs to have strong organizational and communication skills, the ability to multitask and prioritize effectively, and a good understanding of heavy machinery and repair processes. Proficiency in using service management software and familiarity with the specific needs and challenges of the heavy equipment industry are also important for this role.
A field service dispatcher for heavy equipment is responsible for coordinating and managing the service and repair activities for heavy machinery used in construction, mining, agriculture, and other industries. This role involves scheduling and dispatching service technicians to various job sites to perform maintenance, repairs, and troubleshooting on heavy machinery equipment.
We represent some of the top brands in the industry including, Hyundai, Construction Equipment, Bell Off-Road Trucks, Manitou, Sakai, Dynapac and other products.
KEY JOB RESPONSIBILITIES:
- Scheduling and Coordination: Efficiently scheduling service calls and coordinating the dispatch of technicians based on priority, location, and technician availability. This ensures minimal downtime for the equipment and maximizes the efficiency of the service team.
- Communication: Serving as the primary point of contact between customers, service technicians, and the company. This involves communicating job details, status updates, and any changes in the schedule to all relevant parties.
- Record Keeping: Maintaining accurate records of service requests, technician assignments, work performed, and parts used. This includes entering data into the company's service management system and ensuring all information is up-to-date and accessible.
- Customer Service: Addressing customer inquiries, concerns, and complaints in a professional and timely manner. Ensuring that customers are informed about the status of their service requests and any necessary follow-up actions.
- Resource Management: Managing the availability and inventory of parts and tools required for service jobs. This includes ordering parts, tracking inventory levels, and ensuring that technicians have the necessary resources to complete their tasks.
- Problem Solving: Quickly and effectively resolving any issues that arise during the scheduling and dispatching process. This may involve rearranging schedules, coordinating with other departments, and finding alternative solutions to meet customer needs.
- Compliance and Safety: Ensuring that all service activities comply with company policies, industry regulations, and safety standards. This includes monitoring technician compliance with safety protocols and conducting regular audits of service processes.
- Reporting: Generating reports on service activities, technician performance, equipment maintenance history, and customer satisfaction. These reports help in analyzing trends, identifying areas for improvement, and making informed decisions.
ADDITIONAL INFORMATION:
- Any offer of employment is conditioned upon the successful completion of a drug screen, MVR and background check.
- EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
*** VETERAN FRIENDLY COMPANY ***
If you're ready to advance your career and help us, be "First Choice", fill out our application form by pressing "Apply" below.
What you'll do
- The field service dispatcher is responsible for coordinating and managing service and repair activities for heavy machinery, ensuring efficient scheduling and dispatching of technicians. This role also involves maintaining communication with customers and technicians, as well as managing resources and compliance with safety standards.
About J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC
At J.J. Taylor Companies, Inc. our mission is to be the "First Choice" in beer distribution for our Employees, Customers, and Suppliers.
Visit us online at www.JJTaylor.com to learn more.
Ready to join J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC?
Take the next step in your career journey
Frequently Asked Questions
What does J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC pay for a Heavy Equipment Service Field Dispatch?
J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC offers a competitive compensation package for the Heavy Equipment Service Field Dispatch role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Heavy Equipment Service Field Dispatch do at J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC?
As a Heavy Equipment Service Field Dispatch at J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC, you will: the field service dispatcher is responsible for coordinating and managing service and repair activities for heavy machinery, ensuring efficient scheduling and dispatching of technicians. This role also involves maintaining communication with customers and technicians, as well as managing resources and compliance with safety standards..
Is the Heavy Equipment Service Field Dispatch position at J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC remote?
The Heavy Equipment Service Field Dispatch position at J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC is based in Houston, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Heavy Equipment Service Field Dispatch position at J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC?
You can apply for the Heavy Equipment Service Field Dispatch position at J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.