J.B. Hunt Transport Services, Inc. logo
Customer Experience Support
full-timeUnited States

Summary

Location

United States

Type

full-time

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About this role

Job Title:

Customer Experience Support

Department:

Administration, Facilities & Secretarial

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Job Description:

Key Responsibilities:

  • Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads. Monitor freight in transit and customer location requests for appointments

  • Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Qualifications:

Minimum Qualification:

High School Diploma/GED with less than 1 year of working experience

Preferred Qualification:


Ability to communicate effectively
Ability to multitask
Ability to prioritize
Ability to quickly learn new systems
Keyboarding and typing
Ability to meet or exceed customer needs and expectations and provide excellent service
Ability to process information with high levels of accuracy

Shift:

  • Monday through Friday 3PM to Midnight


This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Sales, Transportation/Logistics

Job Opening ID:

00613486 Customer Experience Support (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Other facts

Tech stack
Communication,Multitasking,Prioritization,Learning New Systems,Keyboarding,Typing,Customer Service,Clerical Support,Data Compilation,Order Entry,Problem Solving,Record Maintenance,Freight Monitoring,Appointment Scheduling,Accuracy,Detail Orientation

About J.B. Hunt Transport Services, Inc.

J.B. Hunt specializes in freight shipping for customers of all sizes. Our mission is to drive long-term value for our people, customers and shareholders while staying focused on our vision to create the most efficient transportation network in North America. Our foundations – People you trust. Technology that empowers. Capacity to deliver. – are what drives our business forward.

Through industry-leading solutions and a mode-neutral model, we create exceptional value for customers through a variety of transportation services, including intermodal, dedicated, refrigerated, truckload, less-than-truckload, flatbed, last mile, transload and more. Our J.B. Hunt 360 technology serves as a digital freight marketplace that connects shippers and carriers in one platform that provides access and visibility.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Truck Transportation
Founding Year: 1961

What you'll do

  • The Customer Experience Support role involves booking loads, entering customer orders, scheduling pick-ups and deliveries, and providing general clerical support. The position also requires monitoring freight in transit and assisting internal customers with issues related to loads.

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Frequently Asked Questions

What does a Customer Experience Support do at J.B. Hunt Transport Services, Inc.?

As a Customer Experience Support at J.B. Hunt Transport Services, Inc., you will: the Customer Experience Support role involves booking loads, entering customer orders, scheduling pick-ups and deliveries, and providing general clerical support. The position also requires monitoring freight in transit and assisting internal customers with issues related to loads..

Why join J.B. Hunt Transport Services, Inc. as a Customer Experience Support?

J.B. Hunt Transport Services, Inc. is a leading Truck Transportation company.

Is the Customer Experience Support position at J.B. Hunt Transport Services, Inc. remote?

The Customer Experience Support position at J.B. Hunt Transport Services, Inc. is based in United States, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Experience Support position at J.B. Hunt Transport Services, Inc.?

You can apply for the Customer Experience Support position at J.B. Hunt Transport Services, Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about J.B. Hunt Transport Services, Inc. on their website.