Summary
Location
Edison
Salary
$55k - $57k
Type
full-time
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About this role
State of Location:
New JerseyPosition Summary:
The Front Office Business Partner will report to the Director of Front Office Operations and works in combination with Regional and Clinical Directors to ensure a high level of patient satisfaction, company goals and best practices are achieved. In this role, you will be driving both internal and external customer satisfaction with a focus on growth and development. The ideal candidate will possess the business acumen to direct front office operations for multiple locations throughout the assigned region.Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
This position supports our Northeast and North Central NJ regions.
Your responsibilities will include:
Monitor, manage, and own assigned clinics’ front office performance via KPIs, reporting and auditing
Assist and aid in the management of follow-up queues and key front office tasks (DECOPS, exceptions, overall tasks, etc.)
Work with Director of Front Office Operations and other cross-functional departments to analyze, assess, and impact assigned clinics’ front office metrics including but not limited to upfront collections, front desk denials, write-offs, registration errors, etc.
Coach, develop, and lead Front Office Support Specialist(s) to perform at their highest level
Partner with Regional Directors to formulate a plan of action for front office revenue cycle improvement as necessary and ensure execution of these plans
Lead and/or facilitate weekly remote front office teammate meetings and quarterly in person front office meetings to promote culture, engagement, and high performance
Create and implement scalable front office optimization strategies to improve efficiency and streamline workflows
Ensure compliance with all front office operational procedures and best practices
Work with Director of Front Office Operations and Front Office Support Specialist to implement protocols and policies and procedures to increase the performance of the front desk
Participate as a member of the Front Office Business Partner team to ensure that front office staff adhere to the company’s policies and work with Director of Front Office Operations to formulate a plan to improve the company’s standards and policies as necessary.
Collaborate with Clinical Directors to provide remote front office coverage
Work in conjunction with the Integration teams for successful implementation of new acquisitions and de novos; includes but not limited to preparation and input on front office workflows, demographics and insurance verification/authorization support, and/or remote participation in training and education of policies and procedures.
Partner with Infinx Team Lead(s) to ensure verification and authorization standards and workflows are being adhered to by front desk teammates
To excel in this role, you should possess:
Excellent interpersonal and communication skills with ability to adjust style to suit circumstance and navigate issues with tact and diplomacy
Possess a high-level understanding of front office operations, preferably in an outpatient therapy setting
Ability to lead by example and inspire others to perform at their highest level
Exceptional critical thinking and analytical skills to create, implement, and execute front office optimization strategies
Organizational and time management skills with a proven ability to meet deadlines
Proficient in Microsoft Office, EMR and other technical software
Solid understanding of revenue cycle and financial impacts of operational decisions
Ability to prioritize tasks and delegate when appropriate
Why choose Ivy?
Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays.
Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
Compensation ranges from $55,000.00 - $57,000.00 based on experience.
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We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
Other facts
About Ivy Rehab
Ivy is a rapidly growing network of best-in-class outpatient physical, occupational, speech and ABA therapy clinics throughout the United States. Founded in 2003, our mission is to inspire and enable people to live life to the fullest.
Our network is made up of a diverse group of brands dedicated to providing patients with the exceptional care, personalized treatment and unparalleled outcomes they deserve. Our ongoing investment in new partners and strategic growth nurtures a commitment to our culture that’s all about our people.
With 670+ clinics and more than 6,000 dedicated team members across 16+ states, we operate as One Ivy, driven by our commitment to deliver unparalleled care to every individual we serve.
What you'll do
- The Front Office Business Partner will monitor and manage front office performance across multiple clinics, ensuring high patient satisfaction and operational efficiency. Responsibilities include coaching staff, analyzing metrics, and collaborating with various departments to improve front office operations.
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