Our fantastic team at Vale Vets and Referrals are seeking a friendly and client focused receptionist to join our hospital in Dursley!

As a receptionist, you'll be a key part of the team, helping the practice run smoothly, offering excellent customer care to both our first opinion and referral clients. You'll be the first point of contact where your main responsibilities will involve meeting all visitors, answering telephone calls, registering new clients, organising diaries, checking client and patient details, taking payments, handling insurance claims, dispensing medication, cleaning and various administrative tasks.

About the rota

This part-time role is a fixed-term contract for 6 months. The shifts are as follow:

Monday 1:30pm - 7:30pm

Tuesday 1:30pm to 5pm

Thursday 2:30pm to 7:30pm

Friday 5pm to 7:30pm

You will also be required to work a Saturday (1 in 5) from 8:30am to 12:30pm

Our ideal candidate

We will provide you with full training however experience of working in the veterinary industry or in a customer service role would be an advantage. 

Want to know more about us?

We are a one site hospital that offers both first opinion and referral care and you'll be working alongside 10 First Opinion Clinicians, 8 Referral Vets, around 30 Nursing Staff and 10 receptionists. We are a warm, welcoming and supportive team who work collaboratively and pride ourselves on providing the best client and patient care.

In addition to a competitive salary, you will benefit from:

6.6 Weeks annual leave FTE

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 

Cycle to work scheme 

Initiatives focused on employee wellbeing 

Non-accidental injury support 

Learning and development opportunities via the IVC Evidensia Academy 

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 

Pension scheme 

*Discounted staff pet care