About this role
Taverham Veterinary Hospital is looking for a part-time receptionist to join our superstar reception team to cover maternity leave for 12 months. As well as being an outstanding receptionist, roles may also include being on the 'shop floor' focusing on delivering an excellent customer experience, making sure that we can offer the gold standard service that we always strived for.
Our fantastic team
Currently, we have 34 Veterinary Surgeons, 41 Registered Veterinary Nurses, 5 Student Veterinary Nurses, 9 Animal Nursing Assistants and 30+ Support staff. Many of our Vets and Nurses are certificate holders in multiple disciplines.
As part of our commitment to giving back, we support several charities. We are proud to run the Norwich division of StreetVet from Taverham Veterinary Hospital, headed up by our super vet Claire! StreetVet is a charity that provides essential veterinary care to the animals of those experiencing homelessness, for which many of our team volunteer. Our team regularly fundraise with quiz and chips nights, with the most recent event in January raising over £2,000!
We support Dogs Trust and regularly welcome their resident dogs to attend hydrotherapy sessions at our practice, and we take great satisfaction in knowing that we are making a positive difference in the lives of these animals.
More about you
We are looking for candidates with proven reception knowledge, who are computer literate and have experience with providing excellent client care and who enjoy working in a busy fast-moving environment.
Working pattern
Monday- 2:00pm-8:00pm
Tuesday- 9:30am-6:30pm
Wednesday- 4:00pm-8:00pm
There will also be one in four Saturdays working from 9:00am-7:00pm.
In addition to a competitive salary, you will benefit from
6.6 Weeks annual leave FTE
Additional annual leave for your birthday which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee wellbeing
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
Pension scheme
*Discounted staff pet care
Other facts
About IVC Evidensia
At IVC Evidensia, our vision is to be the world's best veterinary group. That starts with everything we do being focused on our purpose - Healthy Animals, Happy Owners. Follow us here to keep up to date with news from across the world of IVC Evidensia.
What you'll do
- The Veterinary Receptionist will be responsible for providing excellent customer service and supporting the reception team during maternity leave. Additional duties may include engaging with clients on the shop floor to ensure a gold standard service.
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