We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Assistant at Hamilton Specialist Referrals!

As a Client Care Assistant, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.

You will be responsible for answering incoming telephone calls, ensuring any messages that are taken are clear and concise, and passed on to the relevant person in a timely manner. You will maintain clear and accurate patient records whilst ensuring the reception and waiting area is kept clean and tidy. 

A hospital designed for excellence

Situated just outside of High Wycombe (J4, M40), Buckinghamshire, Hamilton Specialist Referrals (HSR) is a purpose-built, state of the art veterinary hospital that provides the latest in specialist treatments for cats and dogs, supported by an exceptional rehabilitation and physiotherapy facility. 

The hospital is operational 24 hours a day, 365 days a year, and can offer the most advanced treatment options available for Orthopaedic, Neurology, Soft Tissue, Oncology, and Internal Medicine cases. 

Despite working within such a large team, we pride ourselves on maintaining a friendly and supportive culture with a focus on development, clinical excellence, and gold standard patient care.

Working Pattern

This is a full-time position averaging 40 hours per week. The schedule is Monday through Friday, with weekend shifts (Saturday and Sunday) on a 1:4 rotation. Shifts are varied, with a 30-minute unpaid break, working hours between 07:30 and 20:00.

Our ideal candidate

Prior experience in customer service or reception desk roles

Preferred experience working in an animal care environment

Strong verbal and written communication skills

Excellent organisational skills with a keen attention to detail 

In addition to a competitive salary, you will benefit from:

6.6 Weeks annual leave 

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 

Cycle to work scheme 

Initiatives focused on employee wellbeing 

Non-accidental injury support 

Learning and development opportunities via the IVC Evidensia Academy 

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 

Pension scheme 

Discounted staff pet care