Job Description:

Summary:

The Quality Manager is responsible for all quality-related aspects of the production facility ensuring full compliance with ISO 9001:2015 and AS 9100D requirements.  This role provides strategic and hands-on leadership of the Quality Management System (QMS), drives continuous improvement, ensures product and process compliance, and leads a team of Quality Technicians to support operational excellence and customer satisfaction. 

The Quality Manager will provide leadership and oversight of all corrective and preventative actions, non-conformances, and deviations and utilize risk-based approaches of root-cause and failure analysis.  As Quality Manager, you will be a key partner with Operations, R&D, and Supply Chain to ensure quality is maintained in all manufacturing processes.  Oversee incoming, in-process, and final inspections, statistical process controls, as well as supplier quality performance, audits, and qualifications. 

Serve as the site owner for all quality policies, procedures, work instructions, and records.  Ensure document control, record retention, and change management processes are effectively implemented.

Lead internal, external, customer and regulatory audits.

In addition, the Quality Manager will support day-to-day operations of the Quality Lab in support of production activities, troubleshooting quality concerns that arise in conjunction with operations and R&D teams, and providing guidance and direction on implementation of corrections and adjustments in manufacturing.

Key responsibilities of this position include selection, development, training and supervision of the Quality Department Staff; training of all employees on QMS procedures and processes; prioritizing daily workloads to guarantee efficiency; ensuring raw material compliance; evaluating finished products; fostering a strong team environment and professional development of direct reports; investigating and resolving nonconformances; and leading continuous improvement initiatives. Successful candidates will perform tasks as assigned or as deemed necessary.  This role will collaborate effectively with other functional areas to define, prioritize, and execute on the division strategy.

Essential Duties:

• Promotes, devises, establishes and/or improves where needed, the company’s quality procedures, standards and specifications to support QMS achievement of quality requirements.
• Manages, trains, and develops the Quality Department staff to support the QMS.
• Manages the training of all site employees in the QMS Standard Operating Procedures.
• Establish performance goals for all direct reports and assess performance on a continual basis by utilizing appropriate resources.
• Recruit, train, coach and develop high performing teams.
• Ensures proper utilization of talent by identifying and developing for future roles.
• Provides Quality oversight, including problem resolution of production processes and other business processes.
• Investigates non-conformances and manufacturing abnormalities, conducting root cause analysis, calculating and providing instruction on batch adjustments, and facilitating implementation of corrective and preventative actions.
• Is responsible for developing, gaining approval for, implementing and managing the Quality Plan.
• Supervises and maintains the Quality Laboratory and the Laboratory Safety and Chemical Hygiene Plan to ensure that all Quality Technicians are trained and knowledgeable on test methods, label and SDS controls and all other safety requirements and issues.
• Oversees development and maintenance of appropriate analytical testing instrumentation and processes in QC laboratories. Evaluates test methods to determine accuracy, consistency & relevancy.  Develops new methods when required, improves current methods if necessary, and ensures minimal variation.
• Reports key metrics to evaluate the performance of the Quality Department such as Cost of Quality, plant accountable complaints, internal rejections, quality testing turnaround time, etc.
• Interfaces with other departments, customers and/or suppliers to coordinate and resolve quality related issues.
• Works with other departments to conduct internal quality audits.
• Analyzes customer concern/ complaint data to identify risks and/or areas of improvement.
• Initiates and leads continuous improvement projects through lean and six sigma tools.
• Supports the Design Control Process for New Product Development.
• Supports Operations team to ensure proper coverage of production operations. Act as a backup for direct reports, when required, for critical activities required to serve the customers of ITW Pro Brands.
• Professional represents company in a number of diverse settings including active participation in required audits and other related meetings.
• Foster, communicate and exemplify the values of ITW; act with integrity and trust, operate with simplicity, treat everyone with respect, take shared risk.
• Travel as needed for business needs. 
• Performs other duties as assigned.

Education - Experience - Other Qualifications:

• Bachelor’s degree in Chemistry Engineering, Physics, Biology or any related directly to Manufacturing Operations or Quality Systems.   Experience in chemical industry or aerosol manufacturing a plus.
• Minimum of five (5) years’ experience in quality capacity in a manufacturing environment with at least two (2) years of supervisory experience required. 
• Work experience in implementing, validating and auditing processes and procedures, preferably with experience in ISO 9001 or AS 9011; resolving issues and reporting to regulatory agencies, customers or registration bodies; specifying, conducting and troubleshooting analytical testing procedures; implementation of continuous improvement methodologies and practices.
• Proficient in Microsoft Office programs (Word, Excel, Power Point) and Outlook.  Strong written, verbal and collaborative communication skills.
• A familiarity or working knowledge of other regulatory agencies, acts, laws, processes and procedures etc., such as the Environmental Protection Agency and the Occupational Health and Safety Administration.
• Must be able to handle multiple tasks simultaneously, manage priorities and work independently as well as on a team.
• Commitment and willingness to strive toward achieving goals and business objectives. Acts with a sense of urgency to drive results.
• Possess an entrepreneurial spirit and willing to take initiative with focus on the key initiatives and opportunities for improvement and growth.
• Self-starter, highly motivated, follows directions well and can work with little or no supervision.
• Able to adapt effectively to changes in the work environment in a positive manner; able to deal with frequent change, delays, or unexpected events.
• Excellent communication skills with all levels of the company and customers.
• Able to effectively work with and through others in a collaborative environment.
• Takes ownership and drives positive change.
• Excellent verbal, written, interpersonal, communication and presentation skills with experience in working with all levels of company and outside resources.
• Able to adapt to changes in the work environment.
• Proficient time management and prioritization skills.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.