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Customer Service Specialist
OTHER•Salto
About this role
About ITT:
ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
Resumen de Posición
Customer service, preparation of spare parts proposals for replacement, department support.
Responsabilidades Esenciales
Receives customer contact via email or telephone calls, identifies whether it is a spare/service purchase or a complaint. In the case of purchase, it analyzes what was requested, if it is an ITT Brazil line, it obtains the serial number of the customer's pump in order to track the Material List of the pump in question. If this is not possible or there are doubts, contact engineering to better define the component. Doubtful or ambiguous requirements are agreed with the client, a GBQ-R budget is prepared to send the proposal, if approved the client sends the order to ITT Brasil which is entered into the system and forwarded to the PCP automatically, if not ITT Brasil line requests document. and drawings to the customer to carry out the quote/service and follows the previous procedure. If it is a complaint, forward it to the Seller and Quality Manager for the appropriate opening of the RNC and processing of the complaint. Negotiates the offers issued when customers contact the AFTERMARKET department directly and send the revised offers according to the negotiation carried out. Registers the customer in the Microsiga system. Informs the customer about the status of the order or possible delays if any. Maintains active communication with the client and the PCP.
Requisitos del Puesto
Bachelor's degree in administration or related courses., Experience in the activity, knowledge of office packages (Word, Excel, Power Point); English and/or Spanish is not mandatory but will be an advantage, knowledge of the TOTVs (Microsiga)/ SAP program;
What you'll do
- The Customer Service Specialist receives customer inquiries via email or phone, identifies the nature of the request, and prepares proposals for spare parts or services. They also handle complaints by coordinating with the sales and quality teams.
About ITT Inc. - Spanish
At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.
Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.
Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.
Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.
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Frequently Asked Questions
What does a Customer Service Specialist do at ITT Inc. - Spanish?
As a Customer Service Specialist at ITT Inc. - Spanish, you will: the Customer Service Specialist receives customer inquiries via email or phone, identifies the nature of the request, and prepares proposals for spare parts or services. They also handle complaints by coordinating with the sales and quality teams..
Is the Customer Service Specialist position at ITT Inc. - Spanish remote?
The Customer Service Specialist position at ITT Inc. - Spanish is based in Salto, São Paulo, Brazil. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Specialist position at ITT Inc. - Spanish?
You can apply for the Customer Service Specialist position at ITT Inc. - Spanishdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.