Toll Supervisor I

ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

Why we’re different: ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community and care for the wellbeing of our team members. We understand the importance of work/life balance while offering hybrid schedules for flexibility and productivity.

Summary:

Responsible for traffic management at assigned toll plazas to ensure efficient flow of traffic.

Relationships:

• Directly reports to the Toll Operations Assistant Area Manager.

• Works directly with other Toll Operations staff and Supervisors from other departments within ITRCC.

Responsibilities:

• General:

o Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC’s safety culture, attends all

safety training, and completes all compliance trainings as required by ITRCC.

o Upholds ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).

• Level 1(including General):

o Manage Traffic Management/Customer Service/Roadside Toll Collection System.

o Manager Plaza Operations (Master Fund Verifications, Breaks, Gate Replacements, Trouble Tickets, etc).

o Perform administrative Tasks (Scheduling, Payroll, Training and Development, Safety Compliance, Recaps, weekly and monthly reporting, , etc.)

o Use Communications - Written and Verbal, Radio Usage, Cross-Department Reporting.

o Interact with customers professionally and efficiently.

o Utilize company vehicles and assist in maintenance schedule and regular inspections of vehicle conditions.

o Perform general office housekeeping.

o Ensuring the safety of all toll collectors.

o Ensure plaza configurations are accurate at all times and performs and logs routine plaza checks.

o Monitor transactions and payment types via Remote Console.

o Serve as liaison between the TMC and field to report disabled vehicles and / or incidents.

o Observe for safety issues and

Qualifications:

• High school diploma/ GED

• Must have proven organization skills.

• Must possess effective communication skills both written and orally.

• Must possess the knowledge and skill necessary to effectively perform on the job training for new hires.

• Knowledge and experience in Microsoft Word, Excel, and Outlook

• Ability to apply company policies in a consistent manner with the best interest of the company in mind.

• Must possess the ability to manage in a fast-paced high stress environment while providing a high level of customer focus.

• Must be able to lift and carry weights up to 50 lbs. along with other physical duties involving pushing, pulling and lifting.

• Must possess and maintain a valid driver's license.

Qualifications: (required)

• Basic computer skills

• Ability to read and comprehend documents

• Strong problem-solving skills

• Ability to communicate effectively in both written and verbal form

• Valid driver’s license

Desirable Experience:

• Level 1: 1-2 years of relevant work experience

Working Conditions:

• This position requires: (Frequent est. 5 hrs per shift)

 Heavy: Standing, Walking and Sitting

 Heavy: Talking and Hearing

 Medium Physical Effort

 Heavy Computer usage

 Working area is inside and outside.

 Heavy phone and radio usage.

 Travel time required may be up to 10%

Shift Schedule:

morning shift 5a/1p, 6a/2p,7a/3p