About this role
ITegrity, Inc has an immediate opening for a full time Customer Service/Help Desk Representative. The position will be supporting a federal customer, providing help to federal employees navigating propriety government software. All training will be provided on the job.
The requirements of the position:
- Ability to quickly learn how to use new software.
- General computer skills such as MS Office are required.
- Excellent phone skills
- Excellent Customer Service Skill
- Ability to go in to the office in Silver Spring, MD, up to 2 days per week, if required.
- HS Diploma
- Minimum of 1 years of Customer Service experience
- Must be able to be cleared for a Public Trust.
This position will be helping federal employees use propriety government software for things such as travel, expense reports, budgeting, etc. Inquiries will be logged in to a ticketing system and must be completed in accordance with requirements. The software and procedures will be taught on the job. The successful candidate will have previous customer service experience, problem solving, and troubleshooting experience.
Other facts
About ITegrity, Inc.
Founded in 2009 and based in Rockville, MD, ITegrity, Inc. is a minority-owned small business provider to the Federal Government for innovative and cost-effective technology, engineering, and management solutions. Our founding principle is to deliver first-rate customer service and uphold the highest standards of integrity in all our business relationships. The company's true successes will come from the trust we have earned building quality relationships. We strive to go beyond satisfying; it is our primary goal to build great relationships with our customers and partners.
What you'll do
- The Customer Service/Help Desk Representative will support federal employees in using proprietary government software. They will log inquiries into a ticketing system and ensure completion according to requirements.
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