EMS Dispatch & Scheduling Coordinator - EST Hours (Remote)
full-time•Eastern Cape
About this role
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
Our U.S.-client is a private transportation company specializing in behavioral health transport.
They are seeking a highly organized and calm-under-pressure EMS Dispatch & Scheduling Coordinator to support our daily operations. This role is critical in ensuring ambulance trips are captured, scheduled accurately, and staffed efficiently in real time.
You will be the first point of contact for hospital partners, manage trip requests through an online dispatch portal, and coordinate directly with EMTs in the field.
Working Hours:
Tuesday–Friday: 7:00am – 4:00pm EST (2pm – 11pm SA Time)
Saturday: 11:00am – 8:00pm EST(6pm – 3am SA Time)
These working hours are subject to change depending on daylight savings and/or the operational requirements of the company.
PLEASE NOTE
- Work Environment: This is a fully remote working role.
- You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Key Responsibilities
- Answer incoming administrative, non-emergency, and emergency calls with professionalism and composure
- Monitor and manage the dispatch portal to capture and schedule new trip requests
- Schedule and coordinate EMT crews for assigned trips
- Ensure accurate trip details, timing, and coverage are confirmed
- Communicate updates, changes, or delays to relevant stakeholders
- Maintain clear and accurate records of trips and schedules
- Work efficiently in a fast-paced, time-sensitive healthcare environment
- Previous experience in dispatch, scheduling, logistics, or call handling (healthcare or EMS experience is a strong advantage)
- Excellent verbal communication skills and professional phone etiquette
- High level of accuracy and attention to detail when capturing and updating information
- Ability to multitask, prioritize, and make sound decisions under pressure
- Comfortable working with dispatch systems, scheduling tools, and computer-based platforms
If you are not contacted within 14 working days, please consider your application unsuccessful.
What you'll do
- The coordinator will be the primary contact for capturing and accurately scheduling ambulance trip requests via an online dispatch portal. This involves coordinating directly with EMT crews in the field to ensure trips are staffed efficiently in real time.
About ISTA Personnel Solutions
Welcome to ISTA Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth.
Here are some reasons why our services are a must-have for your business:
-We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency.
-Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture.
-We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations.
At ISTA Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise.
We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions.
Without ISTA, healthcare companies commonly face:
-Overburdened workforce
-Increased demand for productivity
-The need to reduce operational costs
-The lack of specialized expertise in-house
-Difficulty finding reliable remote staff
We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.
Ready to join ISTA Personnel Solutions?
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Frequently Asked Questions
What does a EMS Dispatch & Scheduling Coordinator - EST Hours (Remote) do at ISTA Personnel Solutions?
As a EMS Dispatch & Scheduling Coordinator - EST Hours (Remote) at ISTA Personnel Solutions, you will: the coordinator will be the primary contact for capturing and accurately scheduling ambulance trip requests via an online dispatch portal. This involves coordinating directly with EMT crews in the field to ensure trips are staffed efficiently in real time..
Is the EMS Dispatch & Scheduling Coordinator - EST Hours (Remote) position at ISTA Personnel Solutions remote?
The EMS Dispatch & Scheduling Coordinator - EST Hours (Remote) position at ISTA Personnel Solutions is based in Eastern Cape, South Africa. Contact the company through Clera for specific work arrangement details.
How do I apply for the EMS Dispatch & Scheduling Coordinator - EST Hours (Remote) position at ISTA Personnel Solutions?
You can apply for the EMS Dispatch & Scheduling Coordinator - EST Hours (Remote) position at ISTA Personnel Solutionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.