EHR Systems Manager (PointClickCare) - EST Hours (Remote)
full-time•KwaZulu-Natal
About this role
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are seeking an experienced EHR Systems Manager (PointClickCare) to take ownership of the PointClickCare (PCC) platform across a growing multi-facility healthcare organisation. This is a senior, hands-on systems leadership role, responsible for optimisation, configuration, integrations, training oversight, and EHR-driven operational outcomes. While this role does not manage a large team, it carries full platform ownership and executive-level accountability.
PLEASE NOTE:
- Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time – subject to daylight savings).
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote.
Job Responsibilities (not limited to):
EHR Ownership & Strategy
- Act as the primary PointClickCare subject matter expert across all facilities
- Own system performance, optimisation, configuration, and usability
- Translate clinical, operational, and compliance requirements into effective EHR solutions
- Partner with executive leadership on EHR strategy, scalability, and roadmap planning
System Optimisation & Configuration
- Configure and maintain PCC templates, workflows, permissions, order sets, and user roles
- Optimise documentation to support PDPM, MDS, Quality Measures, and reimbursement accuracy
- Identify inefficiencies and implement system improvements proactively
- Resolve system issues, data integrity problems, and workflow gaps
Projects & Implementations
- Lead PCC implementations, upgrades, integrations, and new-facility onboarding
- Manage multiple concurrent EHR initiatives, timelines, and priorities
- Coordinate data clean-up, standardisation, and governance initiatives
- Act as primary liaison with PointClickCare and third-party vendors
Training, Enablement & Support
- Oversee EHR onboarding and ongoing training for clinical and administrative users
- Develop and maintain EHR policies, SOPs, and best-practice documentation
- Serve as escalation point for complex system and workflow issues
Compliance & Security
- Ensure EHR usage aligns with CMS, HIPAA, and regulatory requirements
- Support audits, surveys, and compliance investigations
- Maintain role-based access controls and data security standards
- Advanced, hands-on PointClickCare experience (essential)
- 3–5+ years in EHR / EMR systems management or leadership
- Experience in SNF / LTC / ALF healthcare environments
- Proven experience leading EHR implementations or multi-facility optimisation
- Strong stakeholder communication and project ownership capability
- Clinical background (RN, LPN, CNA, or similar)
- Experience with PDPM, MDS, Quality Measures
- Integration experience (billing, pharmacy, therapy platforms)
- Project management experience or certification
- X Helpdesk
- X Junior Administrator
- X Ticket-only support
If you are not contacted within 14 working days, please consider your application unsuccessful.
What you'll do
- The EHR Systems Manager will take ownership of the PointClickCare platform, focusing on optimisation, configuration, and training oversight. This role also involves leading implementations and ensuring compliance with regulatory requirements.
About ISTA Personnel Solutions
Welcome to ISTA Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth.
Here are some reasons why our services are a must-have for your business:
-We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency.
-Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture.
-We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations.
At ISTA Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise.
We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions.
Without ISTA, healthcare companies commonly face:
-Overburdened workforce
-Increased demand for productivity
-The need to reduce operational costs
-The lack of specialized expertise in-house
-Difficulty finding reliable remote staff
We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.
Ready to join ISTA Personnel Solutions?
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Frequently Asked Questions
What does a EHR Systems Manager (PointClickCare) - EST Hours (Remote) do at ISTA Personnel Solutions?
As a EHR Systems Manager (PointClickCare) - EST Hours (Remote) at ISTA Personnel Solutions, you will: the EHR Systems Manager will take ownership of the PointClickCare platform, focusing on optimisation, configuration, and training oversight. This role also involves leading implementations and ensuring compliance with regulatory requirements..
Is the EHR Systems Manager (PointClickCare) - EST Hours (Remote) position at ISTA Personnel Solutions remote?
The EHR Systems Manager (PointClickCare) - EST Hours (Remote) position at ISTA Personnel Solutions is based in KwaZulu-Natal, South Africa. Contact the company through Clera for specific work arrangement details.
How do I apply for the EHR Systems Manager (PointClickCare) - EST Hours (Remote) position at ISTA Personnel Solutions?
You can apply for the EHR Systems Manager (PointClickCare) - EST Hours (Remote) position at ISTA Personnel Solutionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.