Customer Support | Intake Coordinator | Get a 21K Signing Bonus
full-time•Mandaluyong
About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Key Responsibilities:
- Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments.
- Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction.
- Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate.
- Maintain and update patient information in the Electronic Medical Record (EMR) system.
- Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps.
- Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery.
- Monitor patient progress through the care process and assist with follow-up coordination as needed.
- Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping.
- At least 6 months BPO experience handling a Healthcare Campaign
- Must have experience with EMR (Electronic Medical Records)
- Excellent organizational and time management skills.
- Good verbal and written English skills
- Ability to work independently and as part of a team.
- Detail-oriented with a strong commitment to accuracy and quality.
- Ability to adapt to evolving workflows and systems
- Willing to work onsite in Shaw Blvd, Mandaluyong
- Amenable working night shift
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
What you'll do
- The role involves coordinating the patient intake process, managing scheduling, and verifying insurance coverage. Additionally, the associate will serve as the main administrative contact for patients and collaborate with clinical staff to ensure continuity of care.
About ISTA Personnel Solutions
Welcome to ISTA Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth.
Here are some reasons why our services are a must-have for your business:
-We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency.
-Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture.
-We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations.
At ISTA Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise.
We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions.
Without ISTA, healthcare companies commonly face:
-Overburdened workforce
-Increased demand for productivity
-The need to reduce operational costs
-The lack of specialized expertise in-house
-Difficulty finding reliable remote staff
We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.
Ready to join ISTA Personnel Solutions?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Support | Intake Coordinator | Get a 21K Signing Bonus do at ISTA Personnel Solutions?
As a Customer Support | Intake Coordinator | Get a 21K Signing Bonus at ISTA Personnel Solutions, you will: the role involves coordinating the patient intake process, managing scheduling, and verifying insurance coverage. Additionally, the associate will serve as the main administrative contact for patients and collaborate with clinical staff to ensure continuity of care..
Is the Customer Support | Intake Coordinator | Get a 21K Signing Bonus position at ISTA Personnel Solutions remote?
The Customer Support | Intake Coordinator | Get a 21K Signing Bonus position at ISTA Personnel Solutions is based in Mandaluyong, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Support | Intake Coordinator | Get a 21K Signing Bonus position at ISTA Personnel Solutions?
You can apply for the Customer Support | Intake Coordinator | Get a 21K Signing Bonus position at ISTA Personnel Solutionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.