Key Purpose:

The Janitorial Program Manager is responsible for the day to day operation and administrative activities to ensure conformance to contract requirements. The JPM will also develop and implement cost control measures and level of service standards to ensure compliance with customer specifications/contract requirements for assigned building(s).    

 Success Criteria

• Be able to anticipate account needs, deliver on those needs and exceed expectations.
• Identify opportunities and trends, and solve for deficiencies before they become long term issues.
• Ability to adapt and pivot at a moment's notice in a fast paced and demanding environment.
• Establish effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers while adhering to service level standards

 Key Areas of Collaboration and Influence

• Be a motivator and mentor, someone who can guide the management team in the area and develop their talent.
• Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of ISS.
• Creating and developing relationships with local vendors, other department leads, and individuals.
• Works with tasks relating to KPI’s and KVI’s to ensure management of compliance items
• Meet and greet our amazing clients and have a direct impact on our rapidly growing organization.

Ideal Candidate Experience

• High school diploma or equivalent education required
• 3-5 years’ experience cleaning commercial spaces, preferably on a team
• 1-2 years’ supervisory experience
• Knowledgeable of Microsoft Office applications
• Organizational and leadership skills
• Proficient in computer programs with understanding of work order systems as well as reporting and testing systems
• Proficient in written and verbal communication
• Must be customer focused, organized, and professional
• Ability to work in a team environment with leadership abilities
• Strong attention to detail and the ability to stay ahead of repetitive, ongoing tasks
• Proven track record mentoring and training team members
• Willingness to engage in hands-on work when team is short-staffed or behind schedule
• Expertise in commercial cleaning equipment and practices
• Excellent written and verbal communication skills. Bilingual Spanish strongly preferred

Key Accountabilities

• Oversees team of 10-20 employees, AM Shift for a 24-hour operation
• Reports to the General Manager of Facilities Services
• Responsible for ensuring a high standard of cleanliness throughout the interior and exterior of the commercial property.
• Reinforce safety procedures/protocols with the team
• Manages inventory of cleaning supplies and maintenance of equipment
• Set up daily and weekly schedules; oversee daily tasks to ensure completion according to client requests
• Strong understanding of union workforce
•  Primary liaison with union representative; grievances, correspondence, negotiating issue resolution prior to arbitration – ensures company practices at site are compliant with CBA rules, state and federal regulations.
• Experienced with managing a large team while maintaining Class A commercial campus with coverage of approximately 1 million square feet.
• Weekly site tours to ensure building standards are met
• Inspect all work performed to ensure it meets company standards and client expectations, as well as any established standards designated by local, state, or federal laws
• Create monthly billings reports capturing all executed tasks  
• Effectively communicate with the client and team
• Hiring process beginning-to-end of all Janitorial roles (union & non-union); initial point of contact for HR related matters regarding staff.
• Establish and maintain excellent rapport with client and building management
• Conducts mid-year and yearly reviews with direct reports
• Ability to multitask and execute under short deadline
• Available to work when the need arises such as weekends, evening, overnight and possibly holidays.
• Final arbiter of schedule, payroll, AB monthly charges & submissions, inventory ordering and usage

Physical Demands & Work Environment

• Work is performed in a high-rise commercial property, office setting, assigned seating, agile workplace
• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions.
• The noise level in the work environment is frequently loud.
• Must be dexterous and able to lift minimum of 20 lbs.
• Must be able to work under pressure and time deadlines during peak periods
• 50/50 – 50% Actively walking the facility, 50% Working administratively

• Frequently lift up to 25 lbs.
• Occasionally lift up to 50 lbs.

 HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department. 

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $80000 per year-$85000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.