AV Manager

Key Purpose

The AV Manager will work with the events team to ensure efficient AV operations with high-touch hospitality. This role will operate within the network of support teams (Events, IT/AV, Facilities) and will own the intake, coordination, and execution of AV needs for all events within a specified purview. This role will also manage and oversee the existing AV Technician role.

Success Criteria

• Well organized with outstanding coordination and multitasking ability
• Advanced knowledge of the elements of live production (audio, video, lighting, staging) and how to integrate these elements together to create a memorable experience
• Exemplary customer service skills, including client needs assessment, live event quality standards, and evaluation of client satisfaction
• Excellent verbal and written communication skills
• Reliable, dependable, and capable of fulfilling obligations with a deep desire to anticipate, engage and satisfy client needs
• A systematic, high-touch approach to problem-solving
• Calm, effective delegation skills in a fast-paced, live events setting

Desired Qualifications

• 5+ years of experience in audio/visual operations or live event production
• Advanced knowledge and troubleshooting capabilities for AV equipment technology
• Meticulous detail in cable routing, connections, and equipment checks
• Ability to take direction from senior technicians and communicate effectively among team members and supporting teams 

Key Accountabilities

Event Management:

• Support event intake to understand AV needs, guide clients on best practices to schedule rehearsals and tech checks as needed
• Partner with Events Manager weekly to coordinate and schedule staff for AV and event coverage
• Participate in retroactive reviews to measure the impact and resonance of completed events

AV Maintenance:

• Direct AV Technician and Event Coordinators in providing quality service and effective troubleshooting
• Ensure best practices for transporting, setting up, testing, cleaning, and maintaining all AV event equipment
• Maintain inventory records of all equipment and weekly event space inspections

Physical Demands & Work Environments

• Work up to a minimum of 8 hours a day on your feet, excluding breaks
• Flexibility to work odd hours including nights and weekends
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Must be able to work under pressure and time deadlines during peak periods

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $95000.00 per year - $95000.00 per year . Final compensation will be determined based on experience and skills and may vary from the range listed above.

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.