About this role
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Analista de Relacionamento Pleno
Responsabilidades
Prestar suporte ao Gerente da Conta em clientes do segmento corporativo.
Realizar assistência contínua, incluindo renovações de contrato e reajustes, visando fidelização e satisfação do cliente.
Monitorar o desempenho dos clientes, garantindo engajamento e relacionamento de longo prazo.
Facilitar o processo de integração de novos clientes, assegurando uma experiência descomplicada desde o início.
Mapear contas estratégicas e identificar oportunidades de expansão.
Conduzir negociações contratuais e apoiar processos de revisão de termos.
Realizar contatos proativos e reuniões de governança periódicas.
Elaborar relatórios de acompanhamento e indicadores de performance da carteira.
Apoiar iniciativas de melhoria contínua nos processos de atendimento e relacionamento.
Atuar como ponto de contato principal para resolução de demandas e alinhamento de expectativas.
Colaborar com áreas internas (financeiro, operações, jurídico) para garantir a execução adequada dos contratos.
Contribuir para estratégias de retenção e crescimento da base de clientes.
✅ Requisitos
Ensino superior completo em Administração, Economia, Marketing ou áreas correlatas.
Experiência prévia em relacionamento com clientes corporativos.
Conhecimento em negociação e gestão de contratos.
Boa comunicação verbal e escrita.
Perfil analítico para monitoramento de indicadores e métricas de satisfação.
Proatividade e habilidade de trabalhar em equipe multidisciplinar.
Other facts
About Iron Mountain
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
What you'll do
- The role involves supporting the Account Manager with corporate clients, ensuring customer satisfaction through contract renewals and performance monitoring. It also includes facilitating new client integrations and identifying expansion opportunities.
Ready to join Iron Mountain?
Take the next step in your career journey