Operational Effectiveness Specialist 2

The Operational Effectiveness Specialist 2 is responsible for administering and optimizing proposal development technologies across Commercial Business Optimization & Technology (CBOT) and Research & Development Solutions (R&DS). This role manages user access, maintains and updates standard libraries for proposal and RFI content, and supports automation and integration workflows. The Specialist collaborates with cross-functional teams to ensure proposal content is accurate, compliant, and efficiently delivered, driving operational excellence and supporting business growth.
 

Essential Functions

• Administer R&DS proposal development platforms, managing user roles, permissions, and system configurations.

• Oversee the lifecycle of proposal and RFI content libraries, including intake, formatting, metadata management, review scheduling, and archival.

• Coordinate annual and periodic content reviews with subject matter experts, ensuring compliance and timely updates.

• Support proposal teams in building and automating deliverables, providing guidance on technology features, architecture selection, and best practices.

• Maintain integration settings and data hygiene for Salesforce CRM, Unity, and collaboration platforms (SharePoint, Box).

• Generate usage, compliance, and archival reports; analyze trends to inform process improvements and content strategy.

• Deliver onboarding, training, and enablement resources for users and proposal teams.

• Participate in governance forums and recommend enhancements to proposal operations and technology adoption.

Qualifications

• Bachelor’s degree in business, information systems, or a related field required.

• Experience in proposal operations, content management, or technology administration, with hands-on expertise in Qvidian or similar platforms.

• Strong editorial and template management skills (Word, PowerPoint)

• Familiarity data integrations and experience supporting automation workflows.

• Excellent analytical, organizational, and communication skills, with the ability to collaborate across teams and present technical concepts to diverse audiences.

• Commitment to continuous improvement and adaptability in a dynamic business environment.

• Strong experience with M365 Copilot, SharePoint, and other Microsoft technologies is a plus.

• Advanced English skills (this job is part of a global area).

*Resumé must be submitted in English*

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IQVIA is committed to embracing a diverse and inclusive work environment. Our goal is to attract and retain the best people, regardless of their gender, race, marital status, ethnic origin, national origin, age, disability, sexual orientation, gender identity or any other characteristic. Join us!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.