Service Coordinator
full-time•Bratislava
About this role
We are looking for a Service Coordinator to oversee and support the daily operations of a digital services portfolio. Acting as a central coordination point, you will ensure smooth service delivery, incident and problem management, and continuous improvement of operational processes. The company is headquartered in Bratislava.
Key Responsibilities
- Coordinate and supervise daily operations of digital services across internal teams and external partners.
- Act as a central contact point for internal stakeholders, external clients, and management requests.
- Manage incident and problem handling processes, ensuring timely identification, escalation, and resolution.
- Oversee the implementation and monitoring of service contracts, KPIs, and SLAs.
- Maintain visibility over Helpdesk operations, ensuring adherence to service quality standards.
- Facilitate communication and coordination in major incidents and outages.
- Drive root cause analysis and support long-term problem resolution planning.
- Contribute to the definition and improvement of operational processes and user experience.
- Track and report service performance metrics, supporting data-driven decision-making.
- Collaborate with cross-functional teams to enhance service efficiency and delivery consistency.
- Ensure compliance with internal policies and external regulations.
- University degree in IT, Business Administration, or a related field.
- Proven experience in service coordination, IT operations, or digital service management.
- Familiarity with incident/problem management frameworks (e.g., ITIL).
- Strong organizational and multitasking abilities.
- Excellent communication and stakeholder management skills.
- Analytical mindset with the ability to identify patterns, root causes, and improvement areas.
- Fluency in English (spoken and written); other languages are considered an asset.
You will be a great candidate for us if you
- Are structured, reliable, and proactive in coordinating complex service operations.
- Thrive in dynamic environments and can manage multiple parallel priorities.
- Have hands-on experience handling incident workflows and SLA monitoring.
- Enjoy working with multidisciplinary teams and improving internal processes.
- Are comfortable acting as a liaison between technical and non-technical stakeholders.
Why join inventYOU
- Join a fast-evolving team that supports digital transformation across Europe.
- Work in a hybrid model with flexibility and trust.
- Contribute to meaningful operational improvements in real-world service delivery.
- Collaborate with experienced professionals across functions and regions.
- Be part of a people-first culture focused on clarity, accountability, and growth.
What you'll do
- The Service Coordinator will oversee and support daily operations of digital services, ensuring smooth service delivery and incident management. They will also drive continuous improvement of operational processes and maintain visibility over Helpdesk operations.
About InventYOU AB
inventYOU is an IT Consulting firm founded in Sweden in 2017.
At inventYOU we offer senior professional IT services. Our consultants have extensive experience in the industry and throughout the years have assisted our customers in their successful digital transformation journeys.
InventYOU can offer a wide variety of nearshoring professional IT services in various technology stacks from Athens, Greece. This enables inventYOU to provide customers a large pool of highly educated, skilled and experienced IT-professionals at very competitive prices. Working in the same time zone, with Swedish speaking account management allows for a solid and transparent delivery. This collaboration also provides limited travel if the customer and project require an on-site presence.
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Frequently Asked Questions
What does a Service Coordinator do at InventYOU AB?
As a Service Coordinator at InventYOU AB, you will: the Service Coordinator will oversee and support daily operations of digital services, ensuring smooth service delivery and incident management. They will also drive continuous improvement of operational processes and maintain visibility over Helpdesk operations..
Is the Service Coordinator position at InventYOU AB remote?
The Service Coordinator position at InventYOU AB is based in Bratislava, Region of Bratislava, Slovakia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Coordinator position at InventYOU AB?
You can apply for the Service Coordinator position at InventYOU ABdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.