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Application Support Specialist
OTHER•Riga
About this role
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
About the Role
Our applications are the external face of Intrum. Our client portals, supports more than 700,000 clients across our markets and our customer portal, handles over 3 million logins annually, a number that continues to grow. As we strategically shift towards self-service, strengthening our support function is a critical step in improving service delivery and ensuring a seamless experience for our stakeholders.
You will play a key role in maintaining, improving, and shaping the future of our support processes. This is not just about following existing procedures - it's about helping us design and develop new ways to monitor, resolve, and prevent issues.
What you will do
- Act as support engineer for incidents and service requests across multiple applications and systems
- Incident management; address and resolve incidents promptly, ensuring minimal disruption in addition to keeping stakeholders aware about the status
- Work with monitoring and log collection tools to resolve and mitigate system errors (Zabbix, Grafana, Graylog, Sentry, updown)
- Perform configuration changes using control panels, Git, and other management interfaces.
- Perform data operations using SQL (e.g. cleansing, restore)
- Escalate and forward tickets to relevant suppliers or internal teams when issues cannot be resolved at your level
- Collaborate with business teams to resolve issues independently and improve documentation for future efficiency
- Contribute to building new monitoring and alerting capabilities—for example, when an error is discovered that isn’t currently captured, you’ll help design and implement the solution.
What we expect
- Experience in application/system administration
- Experience with JIRA, Confluence and Service Now
- Ability to read and understand technical documentation
- Strong problem-solving skills and ability to identify root causes
- Ability to manage multiple tasks in a dynamic environment
- Curiosity and a willingness to constantly improve and learn
- Good written and verbal communication skills in English
It’s a plus if you have
- Basic programming skills (Python, Java) for automation and scripting
- Familiarity with monitoring tools (Grafana, Prometheus, Zabbix, Graylog) and alerting systems
- Understanding of modern infrastructure in on-premises and/or Azure environments, including networking, server administration, containerization, and firewall management
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
What you'll do
- The Application Support Specialist will act as a support engineer for incidents and service requests across multiple applications and systems, ensuring minimal disruption and keeping stakeholders informed. They will also contribute to building new monitoring and alerting capabilities to improve service delivery.
About Intrum
At Intrum, we enable financial health – for people, businesses and society.
Intrum is Europe’s market-leading credit management services company, offering a complete range of credit management and financial services built on a strong base in collection operations.
We help companies prosper by caring for their customers. Every year, we support around 70,000 businesses across 20 European markets with credit management and debt collection solutions that improve cash flow and strengthen liquidity.
Every day, we engage with 250,000 people in debt. Guided by ethics and driven by technology, we listen, respect and help individuals regain control of their finances through ethical debt resolution.
With 9,000 colleagues and our headquarters in Stockholm, we combine human understanding with innovation to enable financial health for people, businesses and society.
Ready to join Intrum?
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Frequently Asked Questions
What does a Application Support Specialist do at Intrum?
As a Application Support Specialist at Intrum, you will: the Application Support Specialist will act as a support engineer for incidents and service requests across multiple applications and systems, ensuring minimal disruption and keeping stakeholders informed. They will also contribute to building new monitoring and alerting capabilities to improve service delivery..
Is the Application Support Specialist position at Intrum remote?
The Application Support Specialist position at Intrum is based in Riga, Latvia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Application Support Specialist position at Intrum?
You can apply for the Application Support Specialist position at Intrumdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.