Position: Service Delivery Manager

Location: New Delhi: Corporate ONE BANI, AMEX India TLS

Company: Aspire Lifestyles India Pvt Ltd

Business Line: Aspire Business Line

Function: Aspire Lifestyles Services

We are seeking a highly motivated and experienced Service Delivery Manager to join the Aspire Lifestyles India Pvt Ltd team at our New Delhi Corporate ONE BANI office. The Service Delivery Manager will play a pivotal role in overseeing the delivery of high-quality services and ensuring client satisfaction within the Aspire Business Line.

This role is ideal for a results-driven professional with strong leadership, communication, and organizational skills, capable of managing and coordinating multiple service delivery processes simultaneously. The successful candidate will act as the primary liaison between clients and internal teams, ensuring that service commitments and performance metrics are consistently met or exceeded.

This is a non-technical role focused on leading a team of Lifestyle Concierges to deliver premium customer experiences. Candidates from Hospitality, Banking, or Premium Contact Center backgrounds are highly encouraged to apply

Key Responsibilities:

• Lead and manage the end-to-end delivery of services to clients in line with agreed service level agreements (SLAs) and performance standards.
• Coordinate with cross-functional teams, including operational staff, sales, and technical departments, to ensure seamless service execution and continuous improvement.
• Monitor service performance through regular reporting and analysis of key performance indicators (KPIs) to identify areas for enhancement.
• Develop and maintain strong relationships with clients, understanding their needs, addressing concerns promptly, and ensuring high levels of satisfaction.
• Drive process improvements and implement best practices to optimize service delivery efficiency and effectiveness.
• Manage escalations professionally and effectively, working collaboratively to resolve issues and maintain positive client relationships.
• Prepare and present regular status reports to senior management and stakeholders, highlighting service delivery achievements and challenges.
• Support the development and implementation of service delivery strategies aligned with Aspire Lifestyles' business goals.
• Ensure compliance with company policies, industry standards, and regulatory requirements throughout all service delivery activities.

Qualifications and Skills:

• Bachelor's degree or equivalent experience in business administration, management, or related fields.
• Proven experience in service delivery management, preferably within lifestyle services or related sectors.
• Strong leadership and team management capabilities with a focus on collaboration and development.
• Excellent communication and interpersonal skills to effectively engage with clients and internal teams.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Analytical mindset with proficiency in data-driven decision-making and performance monitoring.
• Problem-solving aptitude and a proactive approach to identifying and addressing challenges.
• Knowledge of service delivery frameworks, ITIL, or equivalent methodologies is advantageous.
• Commitment to upholding Aspire Lifestyles' values of integrity, quality, and customer-centric service.

Why Aspire Lifestyles India Pvt Ltd?

At Aspire Lifestyles India Pvt Ltd, we are dedicated to fostering a dynamic and inclusive workplace where every team member has the opportunity to thrive and contribute meaningfully. Joining our Aspire Business Line means being part of an innovative and growing company that values collaboration, professional growth, and delivering exceptional service experiences to our valued clients.

We offer a supportive environment that champions continuous learning and provides opportunities for career development. Be part of a team that is passionate about making a positive impact in the lifestyle services industry.

If you are committed to excellence, driven by client success, and eager to lead service delivery initiatives, we encourage you to apply and join us on this exciting journey.