International Operations Specialist
full-time•Pasig
Summary
Location
Pasig
Type
full-time
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About this role
International Operations Specialist
Description:
We are looking for Customer Service representative to deliver high‑quality assistance and support to beneficiaries. This role manages assistance cases end‑to‑end, coordinating closely with medical specialists, global assistance centers, and concierge teams to ensure efficient, cost‑effective, and empathetic service.
Responsibilities
- Serve as the first point of contact for incoming assistance requests.
- Manage cases efficiently and accurately according to Compass protocols.
- Coordinate medical, security, and concierge assistance when required.
- Ensure all case updates, documentation, and handovers are clear and complete.
- Escalate urgent or complaint‑related cases as needed.
- Maintain confidentiality, professionalism, and adherence to policies.
- Support team operations, including shift transmissions and training of new coordinators.
Qualifications
- Experience in customer service;
- Strong communication, problem‑solving, and multitasking skills.
- Ability to work under pressure and in a team environment.
- Fluent in English.
Why Join Us:
- Be part of a global organization dedicated to providing exceptional medical and travel security services.
- Work in a dynamic and supportive environment.
- Opportunity to make a meaningful impact on the health and well-being of our clients.
Other facts
Tech stack
Customer Service,Communication,Problem-Solving,Multitasking,Teamwork,Confidentiality,Professionalism
About International SOS
INTERNATIONAL SOS GOVERNMENT SERVICES is a medical practice company based out of 3600 HORIZON BLVD, Trevose, Pennsylvania, United States.
Team size: 11-50 employees
Industry: Medical Practices
Founding Year: 2013
What you'll do
- The International Operations Specialist serves as the first point of contact for incoming assistance requests and manages cases efficiently according to Compass protocols. They coordinate medical, security, and concierge assistance as needed and ensure all documentation is clear and complete.
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Frequently Asked Questions
What does a International Operations Specialist do at International SOS?
As a International Operations Specialist at International SOS, you will: the International Operations Specialist serves as the first point of contact for incoming assistance requests and manages cases efficiently according to Compass protocols. They coordinate medical, security, and concierge assistance as needed and ensure all documentation is clear and complete..
Why join International SOS as a International Operations Specialist?
International SOS is a leading Medical Practices company.
Is the International Operations Specialist position at International SOS remote?
The International Operations Specialist position at International SOS is based in Pasig, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the International Operations Specialist position at International SOS?
You can apply for the International Operations Specialist position at International SOS directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.