Resident Coordinator

Description

About Interfaith Community Services:

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than 20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Resident Coordinator-RWC role, you'll be responsible for maintaining a safe and secure living environment for clients of one or more of Interfaith’s programs. Working alongside a comprehensive team of skilled professionals, the Resident Coordinator engages with case managers and other team members to support individuals in regaining self-sufficiency.

CORE DUTIES AND RESPONSIBILITIES:

• Assist with client intakes, transfers, coordination of services, and discharges.
• Acclimate new clients to their living arrangements and orient them to program policies, procedures, and shelter rules.
• Monitor resident behavior, interactions, and overall well-being, addressing concerns promptly and professionally.
• Respond appropriately to crisis situations, including de-escalation and safety/risk assessments, following established protocols.
• Promptly notify supervisors and appropriate staff of problematic behaviors, compliance issues, or safety concerns.
• Maintain a drug-, alcohol-, and violence-free environment in accordance with program policies, report any concerns immediately.
• Administer First Aid/CPR as needed and follow emergency protocols.
• Contact emergency services when necessary and provide accurate, timely information.
• Maintain hallways and common areas free of debris, wheelchairs, and other hazards; perform cleaning and sanitizing tasks in absence of janitorial services.
• Prepare rooms and beds for new admissions or upon client exit.
• Support clients in making and attending appointments, arranging transportation, and coordinating related services.
• Provide support in therapeutic activities and interventions within scope of role and program policies.
• Accompany clients to appointments for support under the guidance of qualified personnel as needed.
• Review and update daily logbooks, brief incoming shift staff on relevant issues.
• Accurately record emergencies, disciplinary actions, incidents, and other notable events during shifts.
• Escalate operational concerns and client needs to supervisory staff in a timely manner.
• Participate in interdisciplinary care meetings, quality improvement initiatives, and all required staff meetings and training courses.
• Ensure confidentiality of all client information and records.
• Conduct facility safety checks, wellness checks, fire drills, and utility inspections to ensure compliance with federal, state, and local regulations.
• Support transportation specialists with vehicle readiness, transportation schedules, and documentation as needed.
• Collaborate with other Resident Coordinators to promote a positive and cohesive community.
• Perform additional duties as assigned by supervisors

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• High school diploma or equivalent, required
• Valid CPR, Basic Life Support (BLS) and First Aid certificate/s to be completed within three (3) months of hire
• Minimum 1 year experience working with severely mentally ill, medically fragile, and/or homeless populations preferred
• Knowledge of alcohol and other drug recovery fields, preferred
• Bilingual (Spanish/English), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS

• Ability to respond calmly and professionally to crisis or emergency situations
• Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
• Strong organizational skills with excellent attention to detail and accuracy
• Ability to work independently while exercising sound judgment
• Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
• Knowledge of adult development and community and social service resources
• Excellent written and verbal communication skills
• Ability to work effectively within multidisciplinary and collaborative teams
• Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
• Demonstrates teamwork, cooperation, and a strong sense of urgency
• Ability to establish and maintain appropriate professional boundaries with clients
• Commitment to maintaining confidentiality of client and employee information
• Proficiency in Microsoft Office (Word, Excel, Outlook)

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Work is performed primarily in a residential, shelter, or housing facility with regular on-site presence
• Position may require rotating shifts, including evenings, nights, weekends, and holidays
• Frequent use of computers, phones, and standard office equipment
• Frequent interaction with residents, including individuals experiencing mental health challenges, substance use disorders, or acute stress
• Moderate physical activity, including standing, walking throughout the facility, stair use, and occasional lifting of supplies or equipment
• Ability to perform tasks requiring manual dexterity, including keyboarding, filing, and handling office materials
• Work environment may be fast-paced and unpredictable, requiring flexibility and adaptability
• Ability to occasionally move, lift, carry, push, or pull materials weighing up to 25–30 pounds
• Ability to bend, stoop, reach, and grasp as necessary to perform essential job functions
• Ability to communicate effectively and exchange information verbally and in writing
• Ability to perform essential job functions with or without reasonable accommodation
• Potential exposure to contagious diseases, hazardous chemicals, and bodily fluids, requiring adherence to infection control and safety protocols

Location: Onsite/Escondido

Hourly Rate: $22.00-24.33

Hours: Thursday-Monday 2pm-10:30pm

EMPLOYMENT BENEFITS

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.