Donor Database Associate

Description

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. 

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Donor Database Associate role, you’ll work closely with the Development and Executive teams to support fundraising and volunteer engagement efforts. The role is responsible for coordinating and maintaining a wide range of relationships through multiple information and database systems, performing administrative and clerical functions related to donor and volunteer data. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Learn and effectively utilize donor and volunteer database systems; participate in ongoing training and continuing education to maintain and enhance system proficiency.
• Track, process, and maintain accurate records of all gifts, including checks, credit cards, online donations, matching gifts, recurring contributions, planned gifts, entity records, electronic fund transfers, stock and brokerage transactions, in-kind gifts, vehicle donations, and payroll deductions.
• Process donations and enter gifts into the database in a timely and accurate manner; prepare and distribute memorial and in-honor acknowledgments.
• Provide backup support for donor database management by ensuring data integrity, including de-duplication, correcting data entry errors, standardizing formatting, maintaining donor contact information and giving histories, coordinating with the volunteer database, reconciling financial records, and processing National Change of Address (NCOA) updates.
• Generate lists and prepare donor, volunteer, and general reports from database systems to support analysis, communications, and mailings.
• Assist with mailings, including direct mail campaigns, acknowledgments, and event invitations.
• Draft and distribute multipurpose and monthly thank-you letters, requested acknowledgments, and annual giving summaries; complete additional correspondence as needed.
• Collaborate with finance and development staff to ensure accuracy, completeness, and reconciliation of donor data and funds raised.
• In collaboration with the supervisor, initiate and follow up on contact with prospects and donors, as appropriate.
• Perform other related duties as assigned.

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• High School Diploma or equivalent, required
• 1+ years of experience utilizing a data base management system, required
• Bachelor’s Degree in Business or related field, preferred

SKILLSETS / ADDITIONAL REQUIREMENTS:

• Ability to establish and maintain appropriate professional boundaries with clients, donors, and colleagues in accordance with organizational policies.
• Knowledge of, or ability to learn, Blackbaud database products and related information systems.
• Ability to accurately manage and process large volumes of detailed information.
• Effective written and verbal communication skills, including proficiency in spelling and grammar.
• Strong organizational skills and attention to detail necessary to perform essential job functions.
• Ability to manage multiple tasks and deadlines using sound judgment to meet established expectations.
• Ability to work effectively as part of a collaborative team.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, or the ability to acquire such proficiency.
• Ability to communicate effectively with individuals from diverse backgrounds and maintain positive working relationships at all levels of the organization.
• Ability to perform job duties in a professional, cooperative, and timely manner.
• Ability to maintain confidentiality of sensitive client, donor, and employee information in accordance with applicable laws and organizational policies.
• Ability to prioritize, organize, and complete work assignments efficiently and accurately.
• Ability to work independently with appropriate supervision.
• Ability to identify routine problems and apply appropriate solutions consistent with job responsibilities.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Primarily office-based work environment 
• Frequent use of computers, phones, and standard office equipment
• Regular interaction with staff, clients, and external partners in a professional setting
• Ability to remain in a seated position for extended periods, with periodic standing and walking
• Ability to perform tasks requiring manual dexterity, including keyboarding, filing, and handling office materials
• Ability to occasionally move, lift, carry, push, or pull materials weighing up to 25–30 pounds
• Ability to bend, stoop, reach, and grasp as necessary to perform essential job functions
• Ability to communicate effectively and exchange information verbally and in writing
• Ability to perform essential job functions with or without reasonable accommodation

Location: On-site/Escondido

Hourly Rate: $22.64-$25.97

Hours: Monday-Friday: 8:30am-4:30pm

EMPLOYMENT BENEFITS

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.