Senior Solution Adoption Manager
full-time•Jacksonville, Omaha, Denver
About this role
Overview
Job Purpose
The Solution Adoption Manager is a strategic, client-facing leader responsible for driving customer adoption, maximizing value realization, and ensuring long-term success across our SaaS product suite. Acting as the primary point of contact for assigned clients, this role guides organizations through their full lifecycle—from onboarding to expansion—while promoting effective technology use, maintaining a stable product environment, and delivering proactive communication and strategic guidance.
Responsibilities
- Serve as the primary client liaison and trusted advisor for all DDA Analyzer use cases and broader platform engagement.
- Partner closely with Product Delivery and Implementation teams to support smooth onboarding, expansion opportunities, and ongoing optimization efforts.
- Drive adoption of product features through education, strategic engagement, and customized utilization plans that support ROI and business outcomes.
- Develop a deep understanding of client goals, workflows, business processes, and success metrics to ensure alignment and value realization.
- Collaborate with Engineering, Product, and Support teams to identify and resolve systemic issues and deliver timely updates.
- Deliver proactive communication related to product releases, enhancements, known issues, and potential impacts.
- Coordinate with Support to ensure efficient triage and resolution of client‑reported issues, maintaining high satisfaction and stability.
- Advocate internally as the voice of the customer, providing insight to Product Owners and cross‑functional forums to influence roadmap and prioritization.
Knowledge and Experience
- 5+ years of experience in the mortgage industry.
- 5+ years in technical advisory, account management, customer success, or support roles within software, IT, or mortgage technology environments.
- 3+ years’ experience administrating or utilizing loan origination software.
- Experience working with SaaS and cloud-based solutions.
- Demonstrated success building strong, long-term client relationships across technical, operational, and leadership stakeholders.
- Strong diagnostic, analytical, and troubleshooting skills.
- Proficiency with data analytics and the ability to translate insights into action.
- Exceptional organizational, communication, project‑management, and time‑management abilities.
- High technical aptitude with the ability to simplify complex concepts for diverse audiences.
- Ability to influence and collaborate effectively in a matrixed environment.
- Ability to travel 15–20%.
- Knowledge of the following a plus:
- Mortgage technologies: DDA, Encompass, Encompass SDK
- Cloud platforms: AWS, Azure
- SaaS infrastructure, web architecture, TCP/IP, IIS
- Databases: Microsoft SQL, NoSQL
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Other facts
Tech stack
Client Liaison,Technical Advisory,Customer Success,SaaS,Data Analytics,Project Management,Communication,Troubleshooting,Relationship Building,Mortgage Technology,Loan Origination Software,Cloud Platforms,Organizational Skills,Influencing,Collaboration,Analytical Skills
About Intercontinental Exchange Holdings, Inc.
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What you'll do
- The Senior Solution Adoption Manager serves as the primary client liaison, driving customer adoption and maximizing value realization across the SaaS product suite. This role involves guiding clients through onboarding, expansion, and optimizing product use while ensuring effective communication and strategic guidance.
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Frequently Asked Questions
What does a Senior Solution Adoption Manager do at Intercontinental Exchange Holdings, Inc.?
As a Senior Solution Adoption Manager at Intercontinental Exchange Holdings, Inc., you will: the Senior Solution Adoption Manager serves as the primary client liaison, driving customer adoption and maximizing value realization across the SaaS product suite. This role involves guiding clients through onboarding, expansion, and optimizing product use while ensuring effective communication and strategic guidance..
Why join Intercontinental Exchange Holdings, Inc. as a Senior Solution Adoption Manager?
Intercontinental Exchange Holdings, Inc. is a leading Financial Services company.
Is the Senior Solution Adoption Manager position at Intercontinental Exchange Holdings, Inc. remote?
The Senior Solution Adoption Manager position at Intercontinental Exchange Holdings, Inc. is based in Jacksonville, Florida, United States and Omaha, Nebraska, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Solution Adoption Manager position at Intercontinental Exchange Holdings, Inc.?
You can apply for the Senior Solution Adoption Manager position at Intercontinental Exchange Holdings, Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Intercontinental Exchange Holdings, Inc. on their website.