Senior Relationship Manager
full-time•Singapore, Hong Kong
About this role
Job Description
Job Purpose
The primary role of the Senior Relationship Manager (RM) is to build trust and value-added relationships with key clients within the accounts they manage. Relationship Managers are considered a key strategic point person that can speak on a strategic level with their assigned customers and represent all aspects of ICE Data Services. RM’s are measured on revenue retention and growth with the goal of strengthening and enhancing long term client relationships.
Responsibilities
- Responsible for managing all revenue streams across ICE Data Services’ full portfolio of products and services.
- Accountable for maintaining and expanding the existing revenue base while proactively mitigating risks and preventing revenue erosion within assigned accounts.
- Develop and nurture relationships across all client organization levels, including C-suite executives.
- Lead strategic account planning and take ownership of complex contract renegotiations.
- Identify and pursue new business opportunities, collaborating with the sales team in closing deals.
- Service as a key coordinator of internal resources to ensure successful execution of client initiatives and effective resolution of issues.
Knowledge and Experience
- 7+ years of experience working within the financial services industry
- 7+ years of client relationship experience.
- Bachelor’s degree is required.
- Self-driven, motivated and proactive
- A client-centric, advisory type mentality (as opposed to purely transactional account management)
- Business and financial written and verbal communication skills in English
Other facts
Tech stack
Client Relationship Management,Revenue Retention,Strategic Account Planning,Contract Negotiation,Business Development,Financial Services,Communication Skills,Risk Mitigation,C-suite Engagement,Proactive Approach,Advisory Mindset,Team Coordination,Client Initiatives,Problem Resolution,Self-motivation,Industry Knowledge
About Intercontinental Exchange Holdings, Inc.
ICE (NYSE: ICE) connects people to data, technology and expertise that create opportunity and inspire innovation.
For terms of use, visit www.ice.com/privacy-security-center/terms-of-use
What you'll do
- The Senior Relationship Manager is responsible for managing all revenue streams across ICE Data Services' portfolio and for maintaining and expanding the existing revenue base. They also lead strategic account planning and coordinate internal resources for successful client initiatives.
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Frequently Asked Questions
What does a Senior Relationship Manager do at Intercontinental Exchange Holdings, Inc.?
As a Senior Relationship Manager at Intercontinental Exchange Holdings, Inc., you will: the Senior Relationship Manager is responsible for managing all revenue streams across ICE Data Services' portfolio and for maintaining and expanding the existing revenue base. They also lead strategic account planning and coordinate internal resources for successful client initiatives..
Why join Intercontinental Exchange Holdings, Inc. as a Senior Relationship Manager?
Intercontinental Exchange Holdings, Inc. is a leading Financial Services company.
Is the Senior Relationship Manager position at Intercontinental Exchange Holdings, Inc. remote?
The Senior Relationship Manager position at Intercontinental Exchange Holdings, Inc. is based in Singapore, Singapore and Hong Kong, Hong Kong Island, Hong Kong S.A.R.. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Relationship Manager position at Intercontinental Exchange Holdings, Inc.?
You can apply for the Senior Relationship Manager position at Intercontinental Exchange Holdings, Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Intercontinental Exchange Holdings, Inc. on their website.