Configuration Specialist
full-time•Pune
About this role
Job Description
Responsibilities
- Add/Delete internal users to client databases
- Adjust queues for client uses
- Work with Infosec and customers to ensure client certificates are up to date
- Generate requested reports
- Work with internal teams to update RPA scripts, Extraction Sets Quarterly and as needed
- Update Document Dictionary as requested by client or internal
- Adjust XML as per configuration requirements with tools such as Postman
- Conduct initial smoke testing of sites after configuration and before handing site over to client for their testing
- Work with internal teams to create testing documents for client testing scenarios
- Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on doing what is best for the customer
- Create standard templates for data export and import processes.
- Create SOP documents and other informational documents to be shared with internal team members
- Demonstrate strong follow-through and consistently keep commitments to internal and external customers
Knowledge and Experience
- 2+ years of experience providing technical support/customer service in a B2B environment
- Ideally 1-3 years of experience in the mortgage lending and financial services market
- Strong written and verbal communication/presentation skills, and comfortable communicating with both technical and non-technical audiences
- Strong meeting ownership: note-taking ability, define action items, follow-up
- Very strong problem solving and decision-making skills
- Excellent time management and organizational skills
- Ability to work efficiently and independently
- Ability to work under pressure and time constraints, handling multiple tasks simultaneously
- Initiative and strong sense of ownership
- Broad understanding of cloud technologies
- Strong knowledge of Microsoft products (Windows 10, MS Office)
- Proficient networking troubleshooting abilities
- Ability to read and comprehend XML
- Prior experience using a case tracking system (preferably Salesforce and/or JIRA)
Other facts
Tech stack
Technical Support,Customer Service,Communication Skills,Problem Solving,Time Management,Organizational Skills,Cloud Technologies,Microsoft Products,Networking Troubleshooting,XML,Case Tracking Systems,RPA Scripts,Data Export,Data Import,SOP Documentation,Testing Scenarios
About Intercontinental Exchange Holdings, Inc.
ICE (NYSE: ICE) connects people to data, technology and expertise that create opportunity and inspire innovation.
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What you'll do
- The Configuration Specialist will manage user access in client databases, adjust queues, and ensure client certificates are current. They will also conduct testing and create documentation to support internal teams and clients.
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Frequently Asked Questions
What does a Configuration Specialist do at Intercontinental Exchange Holdings, Inc.?
As a Configuration Specialist at Intercontinental Exchange Holdings, Inc., you will: the Configuration Specialist will manage user access in client databases, adjust queues, and ensure client certificates are current. They will also conduct testing and create documentation to support internal teams and clients..
Why join Intercontinental Exchange Holdings, Inc. as a Configuration Specialist?
Intercontinental Exchange Holdings, Inc. is a leading Financial Services company.
Is the Configuration Specialist position at Intercontinental Exchange Holdings, Inc. remote?
The Configuration Specialist position at Intercontinental Exchange Holdings, Inc. is based in Pune, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Configuration Specialist position at Intercontinental Exchange Holdings, Inc.?
You can apply for the Configuration Specialist position at Intercontinental Exchange Holdings, Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Intercontinental Exchange Holdings, Inc. on their website.