Client Support Specialist - Special Loans
full-time•Jacksonville, Omaha, Provo
About this role
Overview
Work Hours: Must be able to work 10:00 am to 7:00 pm Eastern time
Job Purpose
Serves as a team contributor with expertise in mortgage Special Loans and responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Provides technical consulting on complex projects.
Responsibilities
- Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements
- Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications
- Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly
- Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained
- Conducts a variety of tests such as system, integration, readiness, and acceptance tests
- Consults directly with the client and may travel to the client site
- May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures
- May require travel
- Performs other related duties as assigned
Knowledge and Experience
- Bachelor's degree or the equivalent combination of education, training, or work experience
- Requires 4+ years of analytical and/or technical consulting experience
- Experience working in a technical client facing role
- Minimum of five years of mortgage industry experience
- Experience with ICE products, services, and capabilities
- Prior Mortgage or Home Equity Servicing experience required
- Functional knowledge in the following area(s) is required:
- Special Loans – Adjustable-Rate Mortgages, Balloons, GPMs, Bi-Weekly, Daily Simple Interest, Buydowns, Step Rates, SCRA (Soldiers and Sailors), Interest-Only, Year-End Processing, Monthly Billing, Loan Boarding, New Loan Boarding, etc.
- Consumer Loans – ELOCs, HELOCs, Collateral Loans, etc.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization
Preferred Knowledge and Experience
- Knowledge of ICE Mortgage Technology products, services and capabilities
- Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
- Proficiency in quality management methods, tools, and technologies
- Awareness of system-development protocol
- Strong analytical skills
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
- Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills • Ability to persuade and influence others on the best approach to take
- Is resourceful and proactive in gathering information and sharing ideas
#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.Other facts
Tech stack
Client Support,Technical Consulting,Mortgage Industry,Analytical Skills,Communication Skills,System Design,Testing,Training,Problem Solving,Decision Making,Negotiation,Conflict Management,Time Management,Special Loans,Consumer Loans,Quality Management
About Intercontinental Exchange Holdings, Inc.
ICE (NYSE: ICE) connects people to data, technology and expertise that create opportunity and inspire innovation.
For terms of use, visit www.ice.com/privacy-security-center/terms-of-use
What you'll do
- The Client Support Specialist serves as a liaison between end-users and the IT organization, ensuring that client requirements are met during consulting projects. They also conduct tests and assist clients in writing test plans to maintain application integrity.
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Frequently Asked Questions
What does a Client Support Specialist - Special Loans do at Intercontinental Exchange Holdings, Inc.?
As a Client Support Specialist - Special Loans at Intercontinental Exchange Holdings, Inc., you will: the Client Support Specialist serves as a liaison between end-users and the IT organization, ensuring that client requirements are met during consulting projects. They also conduct tests and assist clients in writing test plans to maintain application integrity..
Why join Intercontinental Exchange Holdings, Inc. as a Client Support Specialist - Special Loans?
Intercontinental Exchange Holdings, Inc. is a leading Financial Services company.
Is the Client Support Specialist - Special Loans position at Intercontinental Exchange Holdings, Inc. remote?
The Client Support Specialist - Special Loans position at Intercontinental Exchange Holdings, Inc. is based in Jacksonville, Florida, United States and Omaha, Nebraska, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Client Support Specialist - Special Loans position at Intercontinental Exchange Holdings, Inc.?
You can apply for the Client Support Specialist - Special Loans position at Intercontinental Exchange Holdings, Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Intercontinental Exchange Holdings, Inc. on their website.