IC
Client Service Representative
part-time•Terrace Bay Township, Dawson Creek, Quesnel, North Vancouver, Port Coquitlam, Burnaby, Richmond, Williams Lake, Vernon, Kamloops, Fort St. John, Surrey, West Kelowna, Vancouver, Abbotsford, Vitoria-Gasteiz
About this role
We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact [email protected], as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.
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As a Client Service Representative, your responsibilities will include determining whether requirements for driver's license renewals, duplicates, BCID and BC Services Cards have been met. You will work with customers to understand their licensing needs as well as assist with processing Violation Tickets and Disputes.
This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work, to get to work, school, volunteer and other important daily activities.
This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a fast-paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions along with the ability to tailor your communication style to each customer.
Successful applicants will have:
- Outstanding face to face customer service experience
- Experience handling cash in a fast paced, transactional environment
- Exceptional data entry skills and ability to reconcile daily transactions
Some locations may require additional training for motorcycle testing as "follow vehicle drivers". Participation in these opportunities requires a minimum Class 5 BC Driver's License.
Days of work will be between Monday to Saturday; shifts will vary from 8:30 to 4:45 up to 7.5 hours per day with a min of 15 hours per week and a max of 28 hours per week.
The Metrotown DLO shifts will vary from 9:00 to 5:45.
About us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
- Collaborative: We include different perspectives to reach our common goals.
- Supportive: We seek to understand to meet diverse and evolving needs.
- Straightforward: We simplify the complex to make things easier.
- Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
Work arrangements defined:
- Resident – you will work at your primary in-office headquarters on all scheduled work days.
#IND1
What you'll do
- As a Client Service Representative, you will determine whether requirements for driver's license renewals and other services have been met. You will assist customers with their licensing needs and process Violation Tickets and Disputes.
About Insurance Corporation of British Columbia
We're ICBC, your provincial Crown Corporation responsible for insurance, driver licensing and road safety. At ICBC, you'll have the opportunity to advance your career in a supportive environment, with benefits that support your health and wellness to help you thrive.
Why work with us?
Competitive benefits to make the most of life in B.C. From health coverage to pensions, our benefits and perks provide peace of mind.
A collaborative work environment. We foster collaboration across all our teams, while valuing the unique contributions each of us can bring. Our welcoming workplace is designed to make you feel confident, comfortable and prepared to succeed.
Opportunities that advance your career. Learn new skills, take on new roles and move your career in the direction you want. At ICBC, your career is more than just your job title. We support you broadening your skill set, exploring new roles and developing a long-term plan for your professional advancement.
Rewarding work with a sense of purpose. Helping British Columbians is at the heart of everything we do. We contribute to communities across B.C. and help people get to where they need to go safely. If you thrive in a workplace that values work with a clear purpose, we invite you to join us.
Take a look at our openings on icbc.com/careers or the jobs tab on our Linkedin page.
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Frequently Asked Questions
What does a Client Service Representative do at Insurance Corporation of British Columbia?
As a Client Service Representative at Insurance Corporation of British Columbia, you will: as a Client Service Representative, you will determine whether requirements for driver's license renewals and other services have been met. You will assist customers with their licensing needs and process Violation Tickets and Disputes..
Is the Client Service Representative position at Insurance Corporation of British Columbia remote?
The Client Service Representative position at Insurance Corporation of British Columbia is based in Terrace Bay Township, Ontario, Canada and Dawson Creek, British Columbia, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Client Service Representative position at Insurance Corporation of British Columbia?
You can apply for the Client Service Representative position at Insurance Corporation of British Columbiadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.