IOA Connect Client Sales Representative

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Responsibilities:
 

Sales and Revenue Generation:

• Answer inquiries via Omni channels - inbound calls, emails, chat and office walk-in.
• Conduct outbound sales calls to prospective clients and leads, showcasing the benefits of our programs and services.
• Meet and exceed sales targets to contribute to the overall growth and success of the Institute on Aging.
• Upsell and cross-sell additional services, identifying solutions that meet the unique needs of each prospective client.
   

Client Relationship Management:

• Build and maintain strong relationships with existing and prospective clients to foster loyalty and trust.
• Address client inquiries and concerns promptly and professionally, ensuring exceptional client satisfaction.
• Follow up with clients to provide ongoing support and ensure their needs are met.
   

Product Knowledge and Expertise:

• Develop a comprehensive understanding of the Institute on Aging's services, programs, and offerings.
• Stay up to date with internal program updates, industry trends, market competition, and emerging opportunities to maintain a competitive edge.
   

Team Collaboration:

• Collaborate with the sales and marketing team to strategize and implement marketing and sales campaigns effectively.
• Share insights and feedback from client interactions to improve marketing and sales strategies and client experience.
• Collaborate and foster relationships with various departments to ensure smooth handovers and client transitions between departments.

Sales Reporting and Analysis:

• Log, record and maintain accurate records of all sales activities and client interactions using our tracking process and technology.
   

Requirements:
 

Experience and Education:

• Proven track record of at least 3-5 years as a successful sales representative in a call center or similar environment.
• At least at College-level - required, and additional relevant certifications or coursework is a plus.
   

Sales Skills:

• Strong persuasion and negotiation skills to convert leads into sales and overcome objections.
• Ability to listen actively to prospective clients, understand and identify their needs to offer appropriate solutions.
• Strong ability to apply common sense and decision-making skills to benefit the prospective clients.
• Understanding the importance of KPIs and metrics is required.
   

Communication:

• Exceptional verbal and written communication skills to engage clients effectively.
• Empathy, patience and compassion to communicate with adults with disabilities, older adults and their families, showing understanding and care.
   

Goal-Oriented:

• Demonstrated ability to meet and exceed sales targets and performance metrics.
   

Adaptability:

• Fast learner and able to succeed in a dynamic environment.
• Ability to work in a fast-paced environment and adapt to changes in sales strategies or solutions.
• Ability to multi-task is a fast-paced environment with high accuracy and proficiency.
   

Empathy and Sensitivity:

• Display genuine empathy, sensitivity, and respect for the needs and concerns of elderly clients.
   

Technical Proficiency:

• Intermediate to advanced knowledge in the use of a computer, plug-in and wireless headset.
• Knowledge of computer and technical troubleshooting is a PLUS.
• Intermediate to advanced knowledge in Microsoft Office Suite, CRM (knowledge about HubSpot is a PLUS), and software and phone skills.

Compensation:

Range: $ 26 - $ 30/hourly

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Join our team at the Institute on Aging and be part of an organization dedicated to enriching the lives of adults with disabilities, older adults and promoting healthy aging. Your sales expertise and passion for making a difference will play a crucial role in achieving our mission. Apply now to embark on a rewarding and fulfilling career journey with us!

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

• Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
• All official communication will come from a verified IOA email address.
• If you receive any suspicious communication or requests, report them to [email protected].
• All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.