Summary
About this role
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
About the Role
This role offers the exciting opportunity to leverage your technical expertise and leadership skills to drive programs that enhance our products, applications, platforms, and ultimately, the experiences of millions of customers, shoppers, and partners. As a Senior Technical Program Manager at Instacart, you will be at the forefront of our mission to transform the grocery industry by delivering on Instacart’s most complex and impactful efforts. You will fully own programs, working closely with cross-functional teams in Engineering, Product Management, Data Science, Design, Business Development and others to define requirements, manage execution, mitigate risks, and deliver on time with high quality outcomes. We are looking for driven individuals who thrive in a fast-paced engineering environment, are passionate about quality and improving team performance, and feel comfortable making decisions on scope and technical trade-offs as well as building executive-level narratives. You are able to operate independently and work proactively with various teams across the organization.
Every day we solve incredibly complex, cross-functional problems that have impact across our 4-sided marketplace including customers, shoppers, brands, and retailer partners. Ultimately we strive to deliver a first-class, high quality experience for our customers. Join us in leading the digital transformation of the grocery industry and delivering innovative, next-generation experiences to our customers.
About the Team
The Technical Program Management team is an integral part of the Instacart Engineering organization. We bring teams together to tackle big problems and lead Instacart’s products, platform, and operational excellence forward. Our work and its impact span the multi-sided marketplace, from connecting customers with coupons and deals for their favorite brands, unlocking new ways to shop for and deliver groceries, to evolving our ML/AI and data infrastructure at Instacart and capitalizing on the Gen AI innovations, and more. We are trusted to deliver on Instacart’s strategy at scale, unravel dependencies, and promote the strong collaboration and communication that enables teams across the company to achieve more together.
ABOUT THE JOB
- Lead the planning and high quality technical execution of large sized engineering programs with high degree of ambiguity, complexity, and visibility demonstrating a strong sense of urgency, efficiency, and ownership.
- Work closely with Software Engineers, Product Managers, Product Designers, Data Scientists and other cross-functional partners to set project objectives and metric-based success criteria. Drive definition of project requirements and execution plans, and manage an overall program's progress and outcome.
- Own clear and effective communication with stakeholders, ensuring alignment on and awareness of priorities, risks, and changes.
- Foster a culture of teamwork and shared goals, creating a collaborative team environment and driving the right level of process to ensure efficiency and high quality delivery within the program team.
- Contribute broadly to Instacart’s success by suggesting and driving organization-wide initiatives.
ABOUT YOU
Minimum Qualifications
- 5+ years of work experience post-graduation in a technology field, preferably as a technical program or project manager, product manager, software engineer (technical domain), or related technical discipline.
- Demonstrated ability to create functional specs, set program structure and influence program strategy. Previous experience in managing complex multi-org programs end-to-end, from definition to launch, throughout a software development lifecycle.
- A strong communicator with the ability to distill multiple streams of information, convey priorities and risks, and build a narrative for stakeholders.
- A strong sense of ownership and intellectual curiosity to understand executional and technical problems in depth, identify potential issues and offer actions to prevent them.
- Excellent collaborator and motivator, able to bring a team together to align and deliver on a common goal. Can build trust and partnerships with senior Engineering and Product leaders.
- Growth mindset - seeks and is receptive to actionable feedback and growth opportunities.
- Takes accountability seriously; can operate independently to deliver responsibilities and milestones on time and within budget.
- Self-motivated and thrives in a fast-paced environment.
- Bachelor's degree in a technology / engineering discipline.
Preferred Qualifications
- Master’s degree in a technology/engineering discipline.
- Demonstrated ability to showcase deep technical domain knowledge on the programs that you take on, enabling you to be seen as a strong technical voice in the program and adding significant value towards architecting a program.
- Demonstrated ability to drive architectural and strategic decisions at the org leadership level.
- Extensive previous experience around creating innovative program management processes/tools/approaches to deliver company outcomes reliably and efficiently.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
Other facts
About Instacart
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.
What you'll do
- Lead the planning and execution of large engineering programs with high complexity and visibility. Collaborate with cross-functional teams to define project objectives and ensure high-quality delivery.
Ready to join Instacart?
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