Summary
About this role
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
The Senior Director, E-Commerce & Fulfillment Strategy is a key leadership position tasked with defining and driving Instacart’s strategy to ensure commercial success across our e-commerce and fulfillment offerings. You will oversee the go-to-market strategy for our E-commerce retailer storefront and fulfillment solutions that empower retailers to meet the evolving demands of online grocery shopping. This role is highly cross-functional, requiring collaboration with various teams to grow our enterprise business and drive material impact on both retailer satisfaction and Instacart’s profitability.
The Strategy & Planning team is a dynamic group responsible for developing strategies to accelerate the adoption of Instacart’s enterprise products and driving partner growth. The team performs analysis, evaluates new market opportunities, creates commercialization frameworks, and establishes GTM plans to reinforce Instacart’s leadership as the preferred technology partner for grocery retailers. Collaborating closely with internal stakeholders and commercial partners, the team combines market intelligence, strategic planning, and execution to bring innovative solutions to our partners.
About the Job
- Lead the strategic vision and execution for Instacart’s e-commerce and fulfillment Go To Market operations, ensuring alignment with company and retailer growth objectives.
- Build and scale a high-performance team focused on delivering innovative, flexible, and efficient solutions within the grocery e-commerce space.
- Work with Engineering, Product, Corporate Development, Operations, Legal, Finance, and other cross-functional stakeholders to define the roadmap of new E-Commerce and Fulfillment innovations we will build to bring to our retail partners
- Partner with retailers across Instacart’s enterprise portfolio to design tailored solutions that deliver ecommerce growth and operational efficiency.
- In partnership with Sales leaders, own key performance metrics, including new partnerships, pipeline growth, revenue targets, and sales cycle efficiency, ensuring continuous improvements.
- Leverage deep data insights to anticipate future trends in retailer needs and fulfillment requirements, and proactively shape strategy around evolving market needs.
- Act as a trusted advisor to executive stakeholders at Instacart and across partnership networks, ensuring alignment on priorities and outcomes.
About You
Minimum Qualifications
- 10+ years of experience in e-commerce sales, strategy, business operations, fulfillment logistics, or related areas within a SaaS or high-growth technology organization, with a minimum of 5 years in a team leadership capacity.
- Proven track record of managing large-scale, operationally complex B2B or B2C e-commerce fulfillment programs.
- Strong analytical background with proficiency in interpreting data sets and operational KPIs to execute data-driven strategies.
- Deep understanding of fulfillment technologies, logistics networks, e-commerce, and delivery marketplaces.
- Exceptional communication and leadership skills with demonstrated success influencing senior internal and external stakeholders.
Preferred Qualifications
- Expertise in the grocery retail industry.
- Experience leading multifaceted teams across geographies and managing large enterprise partnerships.
- MBA or advanced degree in business, operations, or a related field is a plus.
- Thought leadership in anticipating and crafting forward-looking e-commerce or fulfillment strategies to meet market demand.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
Other facts
About Instacart
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.
What you'll do
- Lead the strategic vision and execution for Instacart’s e-commerce and fulfillment Go To Market operations. Collaborate with various teams to grow the enterprise business and drive impact on retailer satisfaction and profitability.
Ready to join Instacart?
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