People & Culture Manager

The Role  

The People & Culture Manager plays a critical role and is responsible for supporting patient care teams of physicians, mid-level providers, nurses, and patient care coordinators. Reporting to the Chief Operating Officer, the People & Culture Manager works closely with the teams by managing the new hire onboarding, staff development, performance conversations, benefit administration and much more. A key function of this position is the development and execution of people strategies and practices to ensure exceptional people management and engagement amongst our employees. An eye for details, strong interpersonal and communication skills will be key for this position.  

Expectations for the Role 

• Partner closely with the Operations Manager to provide daily support on people-related matters, ensuring alignment between operational needs and People & Culture practices. 
• Contribute to the development, enhancement, and ongoing optimization of HR programs, policies, and processes to support organizational goals established by the CEO and COO. 
• Lead quarterly staff meetings and team touchpoints, facilitating open communication, addressing issues or concerns, and supporting continuous improvement across all departments. 
• Review, revise, and maintain organizational memorandums, policies, and internal communications to ensure clarity, accuracy, and alignment with current practices. 
• Identify opportunities for improvement within existing people processes and lead the development and implementation of new procedures where needed. 
• Support managers with team development, including training, coaching, employee relations, performance management, performance reviews, and compliance with workplace health and safety requirements. 
• Drive the implementation of HR programs and initiatives, supporting action plans and motivating teams to achieve organizational and operational objectives. 
• Collaborate with the Operations Manager to assess the clinic environment and key business metrics, identifying trends, concerns, and opportunities for improved employee engagement and operational effectiveness. 
• Participate in regular leadership meetings, providing updates on employee achievements, areas of concern, trends, and key HR metrics. 
• Maintain strong relationships with external partners, including vendors, insurance providers, benefits carriers, and referring physicians, ensuring seamless support for employees and clinic operations. 
• Oversee HRIS and payroll-related updates, including Payworks entries, compensation changes, and full employee lifecycle management in BambooHR. 
• Oversee benefit administration, serving as the primary point of contact for employees regarding benefit inquiries, enrollment, changes, and troubleshooting, and collaborating with benefit brokers as needed to resolve issues and support program optimization. 
• Facilitate regular two-way feedback, ensuring employees and leaders receive timely, constructive, and solutions-focused guidance. 
• Lead and support formal employee relations processes, including progressive discipline, performance improvement planning, and terminations, ensuring compliance with legislation and organizational standards. 

Requirements

Qualifications 

Required Education: 

• Degree in Business Administration, Healthcare Administration, Human Resources or related field 

Required Experience, Knowledge & Skills: 

• Advanced proficiency in MS Office Suite of products (Outlook, Excel, Word, PowerPoint) 
• Leadership and people management including staff scheduling, employment lifecycle and government related regulations 
• Strong communication skills both written and verbal; ability to build credibility, rapport and relationships with both internal and external stakeholders, employing negotiation skills as required 
• Exceptional customer service skills with a talent for building loyalty 
• Ability to work in a complex, fast-paced, rapidly changing environment 
• Excellent time management and prioritization skills 

Asset Qualifications: 

• Education in a healthcare related field or Human Resources 
• Prior experience working in healthcare, medical setting or clinic