About this role
MAJOR FUNCTION:
The Patient Access Registration Representative is primarily responsible for providing a comprehensive, proactive, and “Patients First” experience to all patients and visitors at Inspira Health. Demonstrates outstanding customer service skills to investigate, triage and resolve patient issues, ensuring patient’s visit is an outstanding experience. Additionally, the Patient Access Registration Representative completes the registration of all patients, ensuring that all points of registration (Emergency Room, Outpatient, SDS and Admitting) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures. Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all insurances in HDX system and determines the patient’s financial responsibility amount via Recondo, the hospital insurance estimation tool. Requests and collects the patient responsibility amount at time of service, if applicable through our PatientCo application. Reviews and explains hospital consent form and all required registration documents to patients, according to department scripting, in addition to securing patient signatures on forms.
QUALIFICATIONS:
Education & Experience:
- High School Diploma or equivalency required.
- Some college and/or CHAA certified preferred.
- Demonstrated experience in providing exceptional customer service and conflict resolution.
- Hospital and Insurance registration experience preferred.
Certification/Licensure:
- NA
Knowledge & Skills:
- Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.
- Interest in learning new technology and troubleshooting to resolve minor technical issues.
- Bi-lingual (Spanish) a plus.
- Base knowledge of medical terminology, ICD-10 and CPT coding is preferred.
- Computer proficiency required. Typing skills of 30-40 WPM required
- Must be able to work in a fast-paced environment with a diverse population while maintaining a professional attitude and providing great customer service.
| Physical Requirements: N: Never O: Occasionally (<20%) F: Frequently (20%-80%) C: Constantly (>80%) | |||||
| Lifting <20lbs | C | Standing | F | Sitting | F |
| Lifting 20-50lbs | O | Climbing | O | Kneeling | O |
| Lifting>50lbs | N | Crouching | F | Reaching | F |
| Carrying | F | Hearing | C | Walking | C |
| Pushing | F | Talking | C | Vision | C |
| Environmental Conditions: | |||||
| Noise | F | Varied Temperatures | O | Cleaning Agents | F |
| Noxious odors | N | Patient Exposure | C | Operative Equipment | N |
- Ability to travel among hospital sites preferred.
BENEFITS INFORMATION:
Other facts
About Inspira Health
Inspira Health is a charitable nonprofit health care organization serving communities across southern New Jersey. The system traces its roots to 1899 and comprises three hospitals, two comprehensive cancer centers, eight multi-specialty health centers, and locations throughout South Jersey. These include urgent care; outpatient imaging and rehabilitation; sleep medicine labs; cardiac testing facilities; behavioral health, digestive health and wound care centers; home care and hospice; and more than 35 primary and specialty physician practices in Gloucester, Cumberland, Salem, Camden and Atlantic counties.
Together with our medical staff of more than 1,200 physicians and other health care providers, we provide evidence-based care to help each patient achieve the best possible outcome. Our clinical and support staffs are focused on providing quality care in a safe environment for every patient. And we understand that to provide excellent care to our patients, we must also be sensitive to the needs of their families. The love and support of family can comfort and strengthen patients while aiding the healing process.
In support of our mission to improve the lives of all we serve, the leadership and staff of Inspira Health are dedicated to clinical and service excellence. However, as a leading regional health network, we are committed to doing more than just that. We believe our organization must become a source of inspiration, encouraging everyone to lead healthier lives. This can only be achieved by working together with our communities; by bringing vital services to the towns and neighborhoods we serve; and partnering with like-minded organizations to create a culture throughout our region that fosters good health for everyone.
What you'll do
- The Patient Access Registration Representative is responsible for providing a proactive and comprehensive experience to patients and visitors, ensuring accurate registration and resolving patient issues. They complete patient registrations, verify insurance information, and explain hospital policies and consent forms.
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