About this role
MAJOR FUNCTION:
A nonexempt, clerical position that supports the daily activities of the medical offices including greeting patients in a prompt, courteous, and professional manner, telephone coverage, appointment scheduling, patient registration, insurance eligibility and patient referrals. This position answers telephone calls in a prompt, courteous, and professional manner, appropriately addresses the call by responding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage task for response by medical personnel. Coordinates reminder calls to all patients scheduled the following business day as needed. Schedules patient studies recommended by provider(s). Greets and directs patients and visitors. Coordinates referrals for patients through insurance and physician offices. Collects payments from patients and reconciles daily cash reports.
Education & Experience:
- High school diploma or GED equivalent.
- One year of experience in customer service or reception preferred.
- Experience in a medical practice or health care environment strongly preferred.
- Completion of Medical Terminology Course strongly preferred.
Certification/ Licensure:
- N/A
Knowledge & Skills:
- Knowledge of medical terminology and organization services.
- Knowledge of individual responsibilities to accurately direct callers.
Position Responsibilities
• Promptly and professionally answers telephone calls. Routes calls appropriately, offering
voice mail, paging, or redirection of calls as needed.
• Greets visitors and rounds in the waiting area, assists them as appropriate. Phones or
pages employees to meet visitors, directs visitors to appropriate waiting areas, and
appropriately and courteously screen solicitors for relevance to organization needs.
• Explains financial requirements to the patients or responsible parties and collects copays
as required.
• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to understand patients and communicate clearly to patients in the practice or on the
phone.
• Elicits appropriate information to route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify
concerns and properly directs calls
| Physical Requirements: N: Never O: Occasionally (<20%) F: Frequently (20%-80%) C: Constantly (>80%) | |||||
| Lifting <20lbs | O | Standing | O | Sitting | C |
| Lifting 20-50lbs | O | Climbing | O | Kneeling | O |
| Lifting>50lbs | O | Crouching | O | Reaching | O |
| Carrying | O | Hearing | C | Walking | O |
| Pushing | O | Talking | C | Vision | C |
| Environmental Conditions: | |||||
| Noise | O | Varied Temperatures | N | Cleaning Agents | O |
| Noxious odors | N | Patient Exposure | O | Operative Equipment | O |
Other facts
About Inspira Health
Inspira Health is a charitable nonprofit health care organization serving communities across southern New Jersey. The system traces its roots to 1899 and comprises three hospitals, two comprehensive cancer centers, eight multi-specialty health centers, and locations throughout South Jersey. These include urgent care; outpatient imaging and rehabilitation; sleep medicine labs; cardiac testing facilities; behavioral health, digestive health and wound care centers; home care and hospice; and more than 35 primary and specialty physician practices in Gloucester, Cumberland, Salem, Camden and Atlantic counties.
Together with our medical staff of more than 1,200 physicians and other health care providers, we provide evidence-based care to help each patient achieve the best possible outcome. Our clinical and support staffs are focused on providing quality care in a safe environment for every patient. And we understand that to provide excellent care to our patients, we must also be sensitive to the needs of their families. The love and support of family can comfort and strengthen patients while aiding the healing process.
In support of our mission to improve the lives of all we serve, the leadership and staff of Inspira Health are dedicated to clinical and service excellence. However, as a leading regional health network, we are committed to doing more than just that. We believe our organization must become a source of inspiration, encouraging everyone to lead healthier lives. This can only be achieved by working together with our communities; by bringing vital services to the towns and neighborhoods we serve; and partnering with like-minded organizations to create a culture throughout our region that fosters good health for everyone.
What you'll do
- The IMG Receptionist is responsible for greeting patients, answering phone calls, scheduling appointments, and coordinating referrals. They also handle payment collections and ensure a professional environment in the medical office.
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