About this role
We are seeking a reliable and dedicated Per Diem Communications Operator to join our team. This flexible position requires availability across varying shifts, including weekends. The ideal candidate will be able to work any of the shifts below per departmental needs.
- First Shift: 5:30 AM – 4:00 PM
- Second Shift: 11:30 AM – 10:00 PM
- Third Shift: 7:00 PM – 5:30 AM
Weekend availability is required.
Flexibility is essential, weekly schedules will vary and include weekends
The role requires mandatory training for the first 4 weeks, covering all shifts including weekends.
MAJOR FUNCTION:
The Communications department that is the initial contact to callers providing information for the Inspira Organization. Providing a high degree of Customer Service to all callers, while maintaining confidentiality for all patients. Monitor all hospital Alarms panels and contact appropriate department per policy. Monitor all hospital Codes and contacting all essential Code team per Code.
QUALIFICATIONS:
Education & Experience:
- High School Diploma or GED equivalent required.
- Prior switchboard or PBX experience preferred.
- Minimum of 2 years' experience with customer service required. Preferably in a Health Care environment.
Certifications/ Licensure:
- N/A
Knowledge & Skills:
- Basic computer skills and experience with MS Word and Excel.
- Strong communication skills.
- Knowledge of PC applications and functionality.
Physical Requirements:
- Ability to use a keyboard.
- Keen visual and listening skills.
- Must be able to sit for significant periods.
Benefits Information:
Other facts
About Inspira Health
Inspira Health is a charitable nonprofit health care organization serving communities across southern New Jersey. The system traces its roots to 1899 and comprises three hospitals, two comprehensive cancer centers, eight multi-specialty health centers, and locations throughout South Jersey. These include urgent care; outpatient imaging and rehabilitation; sleep medicine labs; cardiac testing facilities; behavioral health, digestive health and wound care centers; home care and hospice; and more than 35 primary and specialty physician practices in Gloucester, Cumberland, Salem, Camden and Atlantic counties.
Together with our medical staff of more than 1,200 physicians and other health care providers, we provide evidence-based care to help each patient achieve the best possible outcome. Our clinical and support staffs are focused on providing quality care in a safe environment for every patient. And we understand that to provide excellent care to our patients, we must also be sensitive to the needs of their families. The love and support of family can comfort and strengthen patients while aiding the healing process.
In support of our mission to improve the lives of all we serve, the leadership and staff of Inspira Health are dedicated to clinical and service excellence. However, as a leading regional health network, we are committed to doing more than just that. We believe our organization must become a source of inspiration, encouraging everyone to lead healthier lives. This can only be achieved by working together with our communities; by bringing vital services to the towns and neighborhoods we serve; and partnering with like-minded organizations to create a culture throughout our region that fosters good health for everyone.
What you'll do
- The Communications Operator serves as the initial contact for callers, providing information and ensuring high customer service while maintaining patient confidentiality. The role also involves monitoring hospital alarms and codes, contacting the appropriate departments as needed.
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