About this role
MAJOR FUNCTION:
The Access Center Representative acts as the initial contact and provider of information regarding physician referral, product line, seminar programs and patient scheduling to hospital personnel, physician offices, their staff and potential patients.
QUALIFICATIONS:
Education & Experience:
- High School Diploma or GED required.
- Experience: Min 1-2 years Call Center, medical office or similar customer service experience.
- Medical Scheduling experience a plus.
Certification/ Licensure:
- NA
Knowledge & Skills:
- Ability to communicate effectively on the telephone.
- Ability to relate to people with diverse educational, socioeconomic, and ethnic backgrounds.
- Ability to handle a high volume, call center environment, ability to multi-task.
- Ability to exercise good judgment to handle calls appropriately.
- Ability to demonstrate good customer service.
- Medical terminology a plus.
- Bi-Lingual Spanish a plus.
Physical Requirements Place an N, O, F or C in the boxes below N: Never O: Occasionally (<20%) F: Frequently (20%-80%) C: Constantly >80%) | |||||
| Lifting <20lbs | C | Standing | O | Sitting | C |
| Lifting 20-50lbs | O | Climbing | N | Kneeling | O |
| Lifting>50lbs | N | Crouching | O | Reaching | O |
| Carrying | O | Hearing | C | Walking | O |
| Pushing | O | Talking | C | Vision | C |
| Environmental Conditions | |||||
| Noise | O | Varied Temperatures | O | Cleaning Agents | O |
| Noxious odors | O | Patient Exposure | O | Operative Equipment | O |
BENEFITS INFORMATION:
Other facts
About Inspira Health
Inspira Health is a charitable nonprofit health care organization serving communities across southern New Jersey. The system traces its roots to 1899 and comprises three hospitals, two comprehensive cancer centers, eight multi-specialty health centers, and locations throughout South Jersey. These include urgent care; outpatient imaging and rehabilitation; sleep medicine labs; cardiac testing facilities; behavioral health, digestive health and wound care centers; home care and hospice; and more than 35 primary and specialty physician practices in Gloucester, Cumberland, Salem, Camden and Atlantic counties.
Together with our medical staff of more than 1,200 physicians and other health care providers, we provide evidence-based care to help each patient achieve the best possible outcome. Our clinical and support staffs are focused on providing quality care in a safe environment for every patient. And we understand that to provide excellent care to our patients, we must also be sensitive to the needs of their families. The love and support of family can comfort and strengthen patients while aiding the healing process.
In support of our mission to improve the lives of all we serve, the leadership and staff of Inspira Health are dedicated to clinical and service excellence. However, as a leading regional health network, we are committed to doing more than just that. We believe our organization must become a source of inspiration, encouraging everyone to lead healthier lives. This can only be achieved by working together with our communities; by bringing vital services to the towns and neighborhoods we serve; and partnering with like-minded organizations to create a culture throughout our region that fosters good health for everyone.
What you'll do
- The Access Center Representative serves as the initial contact for providing information regarding physician referrals, product lines, seminar programs, and patient scheduling. This role involves interacting with hospital personnel, physician offices, their staff, and potential patients.
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