Requisition Number: 103565 

Sr Supervisor

Location: The role will be a remote position located in Arizona.         

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As an Sr Supervisor you will:

• Planning, supervising and coordinating personnel and processes within operations
• Managing day-to-day operations of assigned teams
• Developing efficient business practices
• Monitoring team KPIs to ensure customer satisfaction
• Resolution of issues and vendor management
• Supporting management with reports and new processes
  
  

What we’re looking for

• Liaise with the Client and Insight as the primary point of contact and person responsible for managing the daily operations of the archive program.
• Establish and maintain a governance structure for the program to ensure strategic alignment with the Client’s business objectives, managing risk, and overseeing mitigation efforts. 
• Plan, allocate, and manage resources across various interrelated projects within the archive program to optimize efficiency and ensure project success.
• Maintain accountability of performance management for the program to ensure adherence to the outlined roles and responsibilities of the team, technical system performance, and resource and project management for the program. 
• Coordinate with the Client Program Manager on strategic and resource planning to provide direction and establish priorities for program delivery and serving as the primary point for escalation of any issues identified by the archive team.
• Manage efforts for developing documentation, process standards, and templates to increase consistency, efficiency, and clarity by providing a clear roadmap for tasks and workflows

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || US - Chandler,AZ ||